Solutions and recommendations.  causes of problems in setting up the environment when working with the corporate portal of the Social Security Fund and methods for eliminating them

The operating system is not included in the list of operating systems supported by the portal.
The Foundation Portal fully supports the following operating systems:

1. Windows XP Professional SP2
2. Windows 2000 Professional SP4
3. Windows 2003 Server Enterprise Edition SP2
4. Windows 7
5. Windows 2008 Server R2
6. Windows Vista (conditional)

1. Windows 8 Internet Explorer 10
2. Windows 8, Internet Explorer 11
3. Windows 8.1, Internet Explorer 11
4. Windows Server 2012, Internet Explorer 11
5. Windows 10, Internet Explorer 11

Diagnostics.

To view information about the operating system installed on your computer, follow these steps:

i.

ii. Select "Run"

iii. Type in the “Open:” fieldmsinfo 32

iv. In the system information window, read the name operating system in the "OS Name" field

Solution.

1. The browser or browser version is not supported by the portal. The portal supports Internet Explorer browser versions:

Diagnostics.

To view information about the browser version installed on your computer, follow these steps:

i. Select "Help" from the main menu Internet Explorer.

ii. Select "About" from the "Help" menu

iii.

Solution.

1. The program for working with EDS PCDST ACS PU is missing or installed incorrectly.

Diagnostics.

To check whether a program for working with digital signature is installed on your computer, follow these steps:

i. Click the "Start" button on the main menu.

ii.

iii.

iv. The list of installed programs must contain "Avest CSP for BelSSF v . 5.0.0.595" and "Client software PCDSI ACS PU for payers of the Federal Social Security Service 2.1.8.104"

Solution.

1. The version of the program for working with digital signature “AVEST” is not supported by the portal and is not 2.1.8.104

Diagnostics.

To view information about the digital signature program installed on your computer, follow these steps:

i. Select the “Help” item in the main menu of the digital signature program.

ii. Select “About” from the “Help” menu

iii. In the About window, read the version number.

Solution.

To solve this problem, it is recommended to install a program for working with the EDS PCDST of the ACS PU. The distribution can be downloaded from this link. You must first complete the following steps:

i. Click the "Start" button on the main menu.

ii. Select "Control Panel"

iii. Select Add/Remove Programs from Control Panel

iv. In the list of installed programs, find “Client software PCDSI ASU PU for FSZN payers.” The version must be different from 2.1.8.104. Perform uninstallation.

v. In the list of installed programs, find "Avest CSP for BelSSF" The version must be different from 5.0.0.595. Perform uninstallation.

vi. When finished, reboot.

1. The Avest ActiveX object is missing or installed incorrectly.

Solution.

To solve this problem, you need to make sure you have installed program to work with the EDS PCDST of the ACS PU (see paragraphs 3, 4 of this manual) and perform the following steps:

i. Click the "Start" button on the main menu.

ii. Select "Run"

iii. Type in the “Open” field :» explorer C:\Program Files\Avest\AvFundClient\Bin

iv. Make sure that there is a file named AvFundCryptX.dll in this path.

v. Complete the stepsi,ii.

vi. Type in the “Open:” fieldregsvr 32" C:\ Program Files\ Avest\ AvFundClient\Bin\AvFundCryptX.dll".Please note: the path must be in double quotes!

vii. Upon completion, the system should report successful registration

1. A personal certificate issued by a certification center of one of the departments of the Social Protection Fund is missing or invalid. Certificate assignments are incomplete.

Diagnostics.

To check for a certificate, follow these steps:

i. Select "Tools" from the Internet Explorer main menu

ii. Select Internet Options from the Tools menu

iii. In the Internet Options window, select the Contents tab

iv. Click the "Certificates" button on the "Content" tab

v. On the “Certificates” form, on the “Personal” tab, there must be at least one certificate.

vi. Call the form for viewing certificate information by double-clicking the left mouse button or click the “View” button

vii. The certificate must meet a number of requirements:

a. be issued by one of the certification centers of the Social Protection Fund

b. be valid

c. intended to confirm to a remote computer the identification of your computer and use it for the purpose of organizing personalized accounting

Solution.

1. We were unable to access your computer's file system because... Your profile has been moved.

Solution.

To solve this problem, use a direct link to enter the site: https://portal.ssf.gov.by/portal/page/portal/startpage

It is necessary to check whether a valid organization certificate is installed in the system, from the moment of receipt of which at least an hour has passed, root and intermediate certificates.

To do this you should:

• in the “Control Panel” open “Internet Options” / “Internet Options” → “Content” → “Certificates”;
• On the “Personal” tab, double-click the organization’s current certificate;
• Go to the “Certification Path” tab and make sure there are no warnings.

If there is no current organization certificate on the “Personal” tab, you need to install it from the key media or issue a new one using the Certificate Issue Wizard.

If there are warnings on the Certification Path tab, you must install the root and intermediate certificates. For them automatic installation run .

If the certificate has expired, you must obtain a new one.

If certificates are installed:

1. Check the system date on your computer;
2. Make sure you are using a compatible browser (Internet Explorer 11 or later, Google Chrome, Mozilla Firefox or Opera);
3. Make sure that the Taxcom-Certificates utility is installed and its launch is allowed. For Google Chrome and Opera, an additional browser extension must be installed;
4. If other programs that use certificates are installed on this computer (for example, “Bank-Client”), transfer “Online Sprinter” to another computer;
5. Check the functionality of “CryptoPro” (“Start” → “Control Panel” → “ CryptoPro CSP"). On the “General” tab in the “Product Version” field the value must be at least 4.0.9944; in the “CSP License” field - the license expiration date or the “Permanent” entry;
6. Reinstall the Taxcom-Certificates utility in the “for all users” mode (in “”). If you have a 64-bit system or are not sure about the bitness, install both utilities. After installation, you need to restart the browser;
7. Disable browser add-ons/extensions, except for the Taxcom-Certificates/CryptoAX add-on (for Internet Explorer: “Tools” → “Browser Options” → “Programs” → “Configure add-ons”, select groups of add-ons by category and click “Disable”);
8. Temporarily suspend the operation of anti-virus programs and protection tools at this workplace;
9. Run to automatically configure the workplace.

If these steps do not help, and you do not have other programs that use certificates for operation, make sure that you have the CryptoPro serial number of the required version and reinstall the program, first

1. Error – “There are no suitable certificates.”

2. After launching CryptoBUTB (from a USB drive), “An error occurred while initializing the application...”

3. When entering the personal section or the trading module, the message “Access violation” is displayed