Error in retrieving m belarusbank data. M-banking from Belarusbank

Instructions

to connect the client to the M-Banking system

To connect to the M-Banking service you must:

Be a holder of a bank plastic card;

Pre-register the SMS Banking service in the information kiosk of OJSC " ASB Belarusbank» (receive a Password (five characters) for access to the SMS banking service on a check or in an SMS message after registration);

Connect to a mobile Internet service from your telecom operator and configure your phone to work on the Internet:

for MTS subscribers, help from the Contact Center at 0890 (toll-free number for MTS subscribers);

For Velcom subscribers assistance from the Contact Center at 411 (toll-free number for Velcom subscribers);

for life:) subscribers, assistance from the Contact Center at 909 (toll-free number for life:) subscribers);

Installing the M applicationBelarusbank

STEP 1

Using your phone's built-in browser, follow the link (URL): m-bank.by

Note: Do not use an additional installed browser. For example: Opera mini.

STEP 2

Following the instructions of the Connection Wizard, install and save the M-Belarusbank application to your phone:

1. Select a bank: OJSC "ASB Belarusbank"	2. Read the terms, tariffs, text of the license agreement...	3. Select an item "Connection (Installation)"		4. Select the client’s telecom operator
5.Do one of the following:
5 a. When the phone model is displayed at the top of the screen, download the application using the first link; if the phone reports an error, then install the application using the second link.	5 b. When "Windows" appears at the top of the screenMobile 5.0/6.0", download the application according to the size (resolution) of the phone screen.	5s. If the phone is not detected, download the application according to the platform and screen size (resolution) of the phone.

STEP 3

Reboot the phone (turn it off and then on).

Registration of application M-Belarusbank

and obtaining access rights to the M-Banking service

STEP 1

Launch the previously downloaded and saved M-Belarusbank application.

Note: All phone questions during startup (about permission to receive and send SMS messages, autostart, access to the Internet) must be answered with a permission answer.

To activate the application, you must register it. An unregistered application will run in demo mode. In demo mode you can see functionality M-Banking services.

STEP 2

Follow the instructions to register the application:

Go with menuto section "Settings"- "Options". After this you will be asked to register.
After reading the license agreement, in the fields "LOGIN PASSWORD" And "Repeat password" create and enter a personal (secret) password to enter the M-Belarusbank application (at least 5 characters), designed to protect against unauthorized access to the application. Note: n If you lose your password to log into the application, you will need to reinstall and re-register the application. Then you need to select a communication channel. In the field "Communication channel" select the technology for transmitting requests for transactions to the bank: SMS messages or GPRS ( mobile internet)
STEP 3.
After selecting a communication channel, you need to proceed to registering a plastic card. At the first stage, come up with and type a “name” for the card. At the next stage in the field "SMS Banking Password" enter the SMS Banking password (5 characters) received when registering the SMS Banking service on this map at the information kiosk.
STEP 4.
Go to selecting a tariff package for the M-Banking service. In our example, this is the “Full” package. Confirm your choice, and the service registration data is sent for processing. After a few seconds the card is activated. Note: For clients connecting to M-Banking for the first time, the right to use the service within the first 30 calendar days(for tariff packages “Economy”, “Basic” and “Full”) is provided free of charge.

Note: In case of successful registration, the client receives the right to use the M-Banking service. If the result is unsuccessful, you must repeat the registration procedure after eliminating the causes of the error.

If desired, you can register several cards in the M-Banking system, and each plastic card must be registered in SMS banking. When activating the second and subsequent plastic cards in the service (the procedure is similar to activating the first card), a discount is provided on the tariff package selected for these cards (except for the “One-time” package) according to the tariffs for the right to use the M-Banking system.

M-Banking support service:

375-29-6028000 (Velcom), 375-33-6028000 (MTC), +375-29-7004900 375-25-9028000 (life:)). Postal email address: [email protected] instructions By ... services SMS- banking (For ... "SMS informing" Document Branch or subsidiary carrying out connection Client To Service and operations By management Service described in these Rules. ... carries out necessary changes following instructions in ISBB screen forms. State change Services carried out after... Analysis of existing information technologies in the Russian banking sector and their role in the development of banking operations Document ... By making electronic payments. Using the Internet For service clients...Homelink. Connection such "... systems"Internet Bank" and "Bank- client" Internet- banking is additional service... features, necessary take into account the specifics... Conditions for servicing bank accounts of legal entities and individual entrepreneurs in OJSC Belagroprombank Chapter 1 general provisions Document Provided Client documents; failure to submit Client documents, necessary For identification Client ... systems"Mobile (SMS) banking For ... services on the account By accounting for overdue commission income. 39. When connection to the package services Client ...

M Belarusbank is mobile banking, which will be useful to cardholders of any banks in the Republic of Belarus.

Application features

We invite you to familiarize yourself with the basic functionality of M Belarusbank:

• payment for services mobile communications, utilities and other things;
• repayment of loans and installments;
• instant transfer cash to cards and accounts;
• tracking exchange rates;
• filling out an application for opening an account or issuing a card, extending a card or obtaining a loan;
• generation of card statements;
• online shopping, replenishing balance on various resources.

Features of work

Banking M Belarusbank, in addition to basic functions, offers a number of interesting features. For example, it allows authorization in the absence of an Internet connection. Such authorization is possible using a special access key generated by the user in advance, or using a fingerprint. The latter option is exclusively available to those running Android 6.0 or higher.

Another interesting feature of Belarusbank is sending an SMS request for execution the necessary commands(account verification, funds transfer, etc.). This method charges additional payment according to the operator's tariffs, so it is rational to use it only when there is no connection to the network.

How to connect to mobile banking

This application can be used by clients of almost all Belarusian banks. To access M Belarusbank you will have to register in Internet banking or in an information kiosk. After registration, you will receive a special code that you will need to enter when you first launch the application.

Briefly about the application

• management of transactions on cards and accounts remotely;
• payment for popular services, payment for goods purchased online;
• the ability to authorize without connecting to the Internet;
• control the application via SMS when Wi-Fi or 3G is turned off;
• a simple and intuitive interface that even beginners can understand;
• compatible with all current versions of Android (some functions only work on Android 6.0 and higher).

October 5, 2015 91621

the site continues to test mobile applications for Android from Belarusian banks. This time we are testing a service from Belarusbank.

We find the application in Google Play Market and install it.

We go into the application - we are asked to register, which we do. First, we read the terms of use of the M-Banking system, we are satisfied with everything. So let's move on.

Everything went smoothly and quickly with registration - we were lucky. Internet banking is already connected to our card, and we used the password for registration. By the way, to enter the application you only need to enter the system password.

Registered in the system. Now all that remains is to add and activate the card for making payments. This is where we had to tinker a little.

To activate the card, you need to know the SMS banking password, and you can get it in 2 cases:

• when registering SMS banking at any bank information kiosk
• when registering SMS banking in Internet banking

So, go to the Internet bank and proceed to registering the SMS banking service:

1. select the phone number and card on which this service will be registered
2. send an SMS with the text “1” to number 611
3. After the manipulations described above, press the button "Continue" in Internet banking and receive the treasured password.

We continue to activate the card. To do this, enter the card name we need, the received password, select a service package and activate the card.

After connecting the card, we received a notification that the operation was successful. At the same time, we received a discount for the first activation :)

Let's move on to the application - it consists of three pages:

• On the first page you can find out where the nearest ATMs, cash desks, information kiosks are located not only of Belarusbank, but of all banks - which is very convenient. Here you can also view exchange rates and read bank news.
• The second page (it is the main one) contains all the services that the application offers
• The third page displays your selected payments

In order to find out detailed information about ATMs or cash desks, you need to click on them and a whole list of self-service devices will open in front of you, indicating the distance.

Let's start reviewing the main page

In the upper right corner there is a button "Options" where you can change your password and personal information.

On main page contains 6 icons that correspond to certain types services:

1. Payments
2. Accounts
3. Services
4. Magazine
5. Information
6. Contacts

Let's look at each of them in more detail.

Icon "Payments" includes 2 sections: "Popular" And "ERIP".

In order to find out what payments are "Popular" you need to select the appropriate city or region. We select Minsk, and a list of payments appears in front of us.

In this section you can pay for services, top up your deposit, make a money transfer not only to a Belarusbank card but also to other banks in Belarus, pay a loan or make other payments (for example, pay for a newspaper subscription, buy lottery ticket or a movie ticket).

If you go to the tab "ERIP", then we will see the familiar system tree where you can make payments for any types of services.

Icon "Accounts" opens the way to 2 sections: "Cards" and "Deposits". Here you can find out your balance status, change your service package, and add a card.

Behind the icon "Services" The following services are available:

• Autopay (available for mobile payments)
• Card blocking (you can either block or unblock the card)
• Statement by E-Mail (statements for deposits, accounts, and M-Banking services are available)
• Application for a card
• Application for a loan
• Card check by E-Mail (you can find a check for a period or by the number of the check itself)
• 3D-Secure Password (you can set your own personal security password)

Icon "Magazine" allows you to see all completed transactions, as well as information on the balance balance, payments made, and alerts.

The last icon is called "Contacts". It allows you to find the address of the Bank's head office, the operating hours of the Contact Center and technical support. You can call the Contact Center directly from the application :)

Now let's try to pay for some services. We have compiled a list of operations (if any) that will be considered when testing all mobile applications:

• Payment for mobile communications
• Internet payment
• Payment of utility bills
• Transfer from card to card
• Applying for a loan
• Opening a deposit
• Feedback with the bank

Payment for mobile communications

Let's go to "Payments". Then - “ERIP”, “Mobile communications”, “MTS by phone number” - enter the phone number and payment amount...

We check the correctness of data entry...

A check appears in front of us, the payment has been made.

Internet payment

To pay for the Internet, we use the same services as when paying for a mobile phone, only now we select - "Beltelecom (home phone,byfly, zala)" - "Minsk" - "Internet" and enter the contract number...

...payment amount.

Payment has been completed.

Payment of utilities

To pay for utilities, please contact "Signed payments." Then - “Apartment fee, water, other utilities, Minsk.” Enter the payment amount...

We pay for the service and receive a check.

Transfer from card to card

To make a transfer from card to card, select the section "Cards" — "Transfer to another card"- and a notification about the transfer currency appears in front of us.

To transfer you need to indicate the card number and amount...

Click "Translate" and we receive a check.

Applying for a loan

Opening a deposit

It is also impossible to open a deposit, but there is a deposit calculator with which you can calculate all the necessary parameters :)

Feedback from the bank

From the application, you can contact the bank by calling the Contact Center, writing a message and sending an e-mail.

Tester's opinion:

The application is very convenient to use. Everything is clear, fast and convenient. I was pleased with the opportunity to pay for cinema tickets and subscriptions to print media - this is not often seen in the mobile application of Belarusian banks :)

Here's the activation bank card takes a long time to happen in the system. I was a little disappointed that the password is only valid for a minute. But you can come up with absolutely any password - at least four units.

We also decided to conduct the following experiment - we took 2 phones on which the Belarusbank application was installed.

We installed it on one phone today, on another the application was installed a long time ago - and at the same time we looked at the exchange rates. This is what we got (on the left the application was installed a long time ago, on the right today):

It turned out that the same application shows completely different information on the exchange rates of Belarusian banks. We did not find information about exchange rates in 15 banks: Absolutbank, Alfa-Bank, BTA Bank, VTB Bank (Belarus), Bank Moscow-Minsk, Eurotorginvestbank, Idea Bank, Paritetbank, RRB-Bank, Trustbank, Fransabank, HKBank. We tried to update the application on Google Play but there are no updates :(

To summarize:

Convenience

1. You can connect to the application immediately after installing it on your device - 1 point
2. Simple authorization mechanism, just enter a password - 1 point
3. Relatively easy navigation. Mobile and Internet can be paid for in two transitions (2 points each), rent - in one Result: (2+2+3)/3 = 2.3 points
4. Have access to frequently used operations - 1 point
5. It’s convenient to work with ERIP, there is no search - 1 point
6. Easy to change password - 2 points

Payments

1. It is possible to create an MTS auto payment - 1 point
2. There is a payment history, it’s called "Magazine"— 1 point
3. There is a function "Free payment"— 1 point
4. You cannot create your own payments - 0 points
5. No function "One-button payments"— 0 points

Translations

1. You can make transfers to your bank cards - 1 point
2. You cannot select the account currency when transferring - 0 points
3. To make a transfer you need a card number and expiration date - 3 points
4. Fast transfer - 2 points

Deposits

1. It is not possible to open a deposit - 0 points
2. It is possible to top up your deposit - 1 point
3. There is no possibility of transferring the deposit to the card - 0 points

Loans

1. There is no way to leave an online loan application - 0 points
2. Online - obtaining a loan is impossible - 0 points
3. It is possible to repay the loan - 1 point

Additional features

1. There is no way to manage limits - 0 points
2. You can block your card online - 2 points
3. Receipts are kept. They can be sent by mail - 2 points
4. You can activate the SMS notification service - 1 point
5. There is no way to order a card online - 0 points
6. There are currency exchange rates - 1 point
7. The application displays the nearest bank branches (ATMs) with information about opening hours and location on the map - 3 points
8. It is possible to connect 3-D Secure technology - 1 point
9. There are additional useful features, such as - Exchange rates in all banks of the country - 1 point

Feedback

1. From the application you can call and write to the bank (2 communication channels) - 2 points
2. Minimum waiting time for a call to be answered (48 seconds). We never received a response to the letter, although the attachment says that the response will come within 2 hours - 2 points
3. You can contact technical support by writing them a letter - 1 point
4. Minimum waiting time - 0 points

Performance

1. There were no errors in the application - 5 points
2. All operations completed successfully - 5 points

Personal opinion

1. Overall impression of use - 4 points

Performance evaluation mobile application ForAndroid from Belarusbank: 49.3 points out of 75 possible

Mobile application evaluation criteria forAndroid
convenience		1. ease of connection (convenient, not convenient) 2. authorization mechanism (convenient, not convenient) 3. convenient navigation, number of transitions to complete an operation: - pay for mobile - pay utilities - pay for internet 4. availability of quick access to frequently used functions (mobile, utilities, internet) 5. ease of working with ERIP 6. ease of changing and recovering passwords	1. 1/0 2. 1/0 3. 1 transition - 3 2 transitions - 2 3 transitions - 1 more than 3 - 0 5. 2/ 0 6. 2/0	max 11
Functionality	payments	1. possibility of creating automatic payment 2. payment history 3. availability of the free payment function 4. ability to create a list of your payments, rename them (templates) 5. one-button payments	1. any payment without restrictions - 2 there are restrictions - 1 no such function - 0 2. search through history + setting a time period + visualization - 2 3. 1/0 4. 2/0 5. 1/0	max 8
	translations	1. to your bank card 2. to your bank card in other currencies 3. amount of data required for translation 4. translation speed (time)	1. 1/0 2. 1/0 3. the card number and expiration date are enough - 3 card number + expiration date + full name - 2 account number, etc. - 1 4. within an hour - 2 during the day - 1 next day - 0	max 7
	deposits	1. possibility of opening a deposit 2. replenishment of the existing deposit 3. possibility of transfer to card	1. 1/0 2. 1/0 3. 1/0	max 3
	loans	1. online application 2. online receipt 3. loan repayment	1. 1/0 2. 1/0 3. 1/0	max 3
additional features		1. setting and adjusting limits 2. online card blocking 3. confirmation of payment (checks) (stored + can be printed + sent by email) 4. enable/disable SMS notifications 5. online card order 6. exchange rates + currency calculator 7. working with the map 8.password registration using 3-D Secure technology 9. other	1. 2/0 2. 2/0 3. 2/0 4. 1/0 5. 1/0 6. 2/0 7. search for the nearest branches (ATMs/POVs) + detailed information on them + the ability to build a route - 3 8. 1/0 9. 2/0	max 16
feedback		1. communication with the bank (channels) 2. communication with the bank (response time) 3. communication with technical support (channels) 4. communication with technical support (response time)	1. 3 channels or more - 3 2. up to 2 hours - 3 up to 5 hours - 2 up to 8 hours - 1 more - 0 3. 3 channels or more - 3 4. up to 2 hours - 3 up to 5 hours - 2 up to 8 hours - 1 more - 0	max 12
performance		how fast and well it works (errors) 1. number of errors 2. successful completion of operations	1. 0 errors - 5 2. all operations completed successfully - 5 (for each error or failed operation minus 1 point)	max 10
personal opinion		general impression	maximum 5	max 5
Maximum points				75

U modern people Using Internet banking and conducting financial transactions via the World Wide Web has already become a habit. To ensure the security of payments and transfers, most banks send one-time passwords to their customers via SMS. In contrast, Belarusbank uses a special session code card to authenticate the client. What kind of tool is this, how to activate the Belarusbank Internet banking code card and use it - we’ll try to figure it out.

What is a session card?

The session code card looks like a regular plastic business card. The logo of the issuing bank is printed on its outer side. On the back is a numbered list of short digital codes.

Important! The codes are generated by the bank's security system and are unique for each list. The likelihood that the combination printed on your card will be repeated by another bank client is zero.

How to get a list of passwords

The method for obtaining a session card depends on the method of registration in Internet banking chosen by the client:

• through the website of a banking organization;
• at the Belarusbank office.

In the first case, the card is sent to the client by mail by registered mail, in the second, it is issued immediately after the paperwork is completed. If sent by mail, it must be picked up within 10 days after receiving the notification. Otherwise, the letter will be sent back and the application to use Internet banking will be considered cancelled.

Important! To receive a letter from the bank in post office passport required.

What to do before using the card

After receiving the Belarusbank Internet banking code card, it must be activated by the client. This is a mandatory procedure, without which use of this instrument security is impossible.

Activation is done as follows:

Important! The activation procedure may be required not only immediately after receiving a new service card, but also if you have not used the current card for about a year.

Features of using a password list

Once the card is activated, it will be used according to the following principle:

• when conducting any financial transactions on the Internet, Belarusbank will display the session key number on your computer screen;
• you will have to enter the key from the list printed on the card under the specified number in the appropriate field.

This practice allows you to relieve bank clients from the inconvenience associated with unstable mobile communications. When sending a one-time password to your phone, the SMS may be delayed. In addition, the client may, in principle, have no access to a mobile phone (discharged, no signal, etc.). But the ability to make payments and access to personal account it will still be preserved.

Important! If you enter the session key incorrectly three times, access to the bank’s online account and the session card will be automatically blocked. To remove this blocking, you will need to call the bank’s contact center at 147 in working hours. To return the password collection to work, the bank operator will ask you to give the code word specified in the service agreement.

How to register in the application?

How to register in the application?

• Proceed to registration in the application.
• Click on the "Next" button on the screen where the application prompts you to register the device.
• Click the "Accept Terms" button on the License Agreement screen.
• Set an access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the access key entry fields are highlighted in red, this means that the user has entered an access key that does not meet the requirements described above, or the values ​​in the “Access Key” and “Repeat Access Key” fields do not match. Accordingly, until the user fills out these fields correctly, he will not proceed to the next registration screen).
• Select operator cellular communications and indicate the phone number (it is important that the phone number is the one for which the SMS banking password is registered), then click on the “Next” button.
• Confirm registration with a confirmation code sent to the specified phone number.

How to register an application without access to the Internet of a mobile device?

Registration and operation of the application without the Internet is impossible on mobile devices with operating systems iOS and Windows Phone.

On devices with the Android operating system (in applications below version 3.7.4.):

• Disable the Internet (both wi-fi and mobile data transfer).
• Go to registration.
• On the “Phone number” screen, click the “Next” button and in the window that appears, click “Send via SMS”.
• Complete registration by entering the confirmation code you received.

SMS with registration code does not arrive

If the SMS with the code has not arrived within 5 minutes, then you need to make sure that the “Phone number” and “Operator” fields are filled out correctly. Reboot the phone and re-request the registration code. If you still haven’t received an SMS with the registration code, contact your mobile operator about the non-delivery of the SMS.

After sending the registration code, the error "The registration code is invalid or has expired" appears

The code is valid for 5 minutes; if the SMS with the registration code arrives later, you need to click the “Repeat request” button, check the phone number again and click “Next”.

When registering, the message “Error in registration in the notification service” appears or the registration request takes a long time to be sent

The error is typical for mobile device Nokia Lumia. If it occurs, you need to perform the following actions:

• Make sure that the phone is charged and the battery indicator does not display a heart icon (if the icon is displayed, you need to charge the phone or turn off the power saving mode).

Adding cards and activating card packages

How to add a card in the application and activate the package?

PAfter registration, click on the "Add Now" button.

Click on the add card button in the lower right corner.

Press the "Menu" button in the upper left corner on the main screen of the application and go to the "Maps" section. Next, click on the “+” button in the lower right corner.

Ways to add a card
	According to bank card data	By SMS banking password
For cards of JSC "ASB Belarusbank":	It is possible to add cards using this method: If the phone number to which the application is registered matches the phone number that was specified when registering the card at the bank. or: If a 3D-Secure password is registered on the card. Register3D-Secure passwordWHOCanV ANDInternet banking JSC "ASB"Belarusbank» . If the card has already been added to the M-Belarusbank application (for example, using an SMS banking password), then the 3D-Secure password can be registered in the “Services” section.	The SMS banking password can be obtained from an information kiosk or Internet banking system. SMS banking phone number toregisteredapplicationse (« About the application»).
For cards from other banks:		The SMS banking password can be obtained from the information kiosk of JSC ASB Belarusbank. SMS bankingmust be registered for the samephone number toregisteredapplicationse (can be viewed in the section« About the application»).

ATTENTION! DO NOT SHARE THIS PASSWORD TO ANYONE.

After filling out the form for adding a card, click on the “Next” button, select the required package and click on the “Activate package” button.

How to enable auto-renewal of a card package?

Enabling package auto-renewal is available:

• when adding a new card to the application;
• when renewing a package for an already added card.

Auto-renewal is available for the Full, Basic and Economy packages.

To enable package auto-renewal, you need to add a card or renew the current package on a card with the package auto-renewal feature enabled.

How to turn off package auto-renewal?

To turn off auto-renewal of a package on a card, you need to activate the package with the “Auto-renew package” option turned off.

Also, auto-renewal of the package is automatically disabled when you remove the card from the application.

ATTENTION!WHEN YOU DELETE THE APPLICATION, AUTOMATIC RENEWAL OF THE PACKAGE IS NOT DISABLED!

Errors when adding a card

"Failed. Cardholder failed authentication."

An error occurs when adding a card using bank card data and means that a 3D-Secure password is not registered for the card. For Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add the card to the application using it. Or choose another method of adding a card - SMS banking password, having previously received the password in the bank's information kiosk or Internet banking system (only for Belarusbank cards).

"The 3D-Secure password has not been confirmed. Please add the card again."

An error occurs when adding a card using bank card details. Indicates that the operation time has expired (the time for entering the 3D-Secure password has expired).

“Connect SMS banking in the information kiosk or Internet banking of Belarusbank and activate the card in the M-Banking application with the SMS banking password. »

An attempt is made to activate the card using the bank card data. At the same time, the user does not have a 3d-secure password registered and the phone number to which the application is registered does not match the phone number that was specified when registering the card at the bank. The user will be able to add a card ONLY using the SMS banking password.

"There is no access to the SMS banking service. Register at the Belarusbank information kiosk and activate the card in the M-Banking application."

The SMS banking service is not registered on the phone number specified when registering the application. To add a card, you need to register SMS banking in the information kiosk or in the Internet banking system (only for Belarusbank cards).

This error occurs in two situations:

• When adding a card, the SMS banking password was entered incorrectly 3 times, and therefore the SMS banking registration was cancelled. In this case, you need to register SMS banking again.
• SMS banking password is registered to another phone number

How to extend the package on the card?

On the card image, click on the "Activation" button

I lost my SMS banking password, is it possible to recover it?

It is impossible to recover the password. In the information kiosk or Internet banking (for Belarusbank cards), you need to cancel the old SMS banking registration and register this service again.

When activating a package, the error "The selected package is not available for your card" appears.

The error occurs when activating the "Basic" or "Full" package. These packages are available only for Belarusbank cards.

Adding a card and activating the package is successful, but after that the card is displayed in the application as inactive.

Set the current date and time on your mobile device and re-enter the application.

How to activate a second card?

Adding subsequent cards to the application is identical to the procedure for adding the first card (the bank can set restrictions on the maximum number of cards). When adding cards using an SMS banking password, SMS banking registration must be carried out using the phone number to which the application was registered. The phone number to which the application was registered can be viewed in the “About the application” section).

When activating a second or subsequent card, no discount was provided.

To receive a discount on the second and subsequent cards, at least one card must be paid for at the full cost of the package.

How to remove a card from the application?

Go to the "Maps" section, then go to edit mode (pencil icon) and select the required map. On the map editing form, click on the "Delete selected map" button.

Are funds written off when changing the package?

In case of changing the package to a package with a higher cost, the full cost of the package is written off and the package is reactivated for 30 days.

Are funds debited when a card is added again and the package is activated (for example, after reinstalling the application on another phone)?

When adding a card with the same package, if the validity period of the package has not yet expired, funds will not be debited again.

There was a change (reissue, renewal) of the card, do I need to do anything in the application?

When changing a card, you need to add it again and activate the service package (see clause 2.1).

Alert channel

How are notification channels different?

• Internet - alerts arrive in the form of notifications, are viewed and stored in the application (to receive alerts, your mobile device must be connected to the Internet).
• SMS notification – alerts are received in the form of notifications, viewed and stored in the application (To receive alerts, you do not need to have a mobile device connected to the Internet.

  This notification channel is available for mobile devices with the Android operating system in applications below version 3.7.4. Starting from version 3.7.4, this notification channel for Android devices no longer available).

• SMS – notifications come in the form of SMS messages to the phone number to which the application is registered, and are stored in the memory of the mobile device (like regular SMS messages).

How to change the notification channel?

In the application, select "Settings" - "Alert Channel" - select the desired channel and click the "Save" button.

The “SMS Notifications” notification channel has disappeared from the settings

You need to check the version of the client application (section “About the application” in the navigation menu). The SMS notification channel is no longer available starting from version 3.7.4 of the application for Android phones. Therefore, if the user has application version 3.7.4 or higher, then this notification channel will not be available to him. He can use either the Internet or SMS notification channel.

Only notifications about receipt of funds are received; notifications about expenditure transactions are not received.

Alerts are received based on cards that are added to the application. If you use a card that has not been added to the application (for example, a client has two cards for one account, one is added to the application, but uses the other to pay), notifications about expense transactions will not be received.

Not receiving notifications via SMS

You need to try rebooting the mobile device, changing the settings of the mobile device, including the installed software(energy saving mode, antivirus programs, applications that optimize the performance of a mobile device, etc.), which may prevent the display of targeted alerts. If the recommended actions do not solve the problem, it is possible to contact your cellular operator for advice (when contacting a cellular operator to receive correct advice, you must indicate the phone number from which the sending is made - Mbank).

Notifications are not received via SMS notification and/or Internet channels (Huawei mobile device).

For Huawei p8, y7 models:

Settings – Notifications and status bar – Notification manager – M-Belarusbank – enable banners, activate priority.

Settings – Battery – Disable applications after screen is locked (or something similar) – deactivate the option for the application.

For Huawei p9 models:

Settings – Notifications and status bar – M-Belarusbank – activate all fields.

Settings – Applications – M-Belarusbank – Battery – deactivate the option for the application.

For versions below Android 5:

Settings – Protected applications – Mark the M-Belarusbank application as protected.

Energy Saving – Activate the energy saving mode “Smart”.

For Android versions 7.8:

Settings – Applications and notifications – Notification manager – M-Belarusbank – activate all switches, set “Notifications on the lock screen” – “Display”.

Notifications are not received via SMS notification and/or Internet channels (Xiaomi mobile device).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application (or in the phone Settings), select the "Permissions" section, then go to the "Autostart" menu and activate the options for the M-Belarusbank application, go to the "Other permissions" menu, select the M-Belarusbank application, activate all options.

Notifications are not received via SMS notification and/or Internet channels (Samsung mobile device)

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the mobile device settings you need to do the following:

For versions below Android 5.6:

Settings – Sounds and notifications – Application notifications – M-Belarusbank – activate priority.

For Android versions 7, 8:

Settings – Notifications – activate the option for the M-Belarusbank application.

Settings – Notifications – In the upper right corner, the “Advanced” button – M-Belarusbank – activate “Allow notifications”, set the priority, deactivate “Show without sound”, on the lock screen activate the “Show contents” option.

Notifications are not received via SMS notification and/or Internet channels (Meizu mobile device).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application, you need to perform the following actions:

• Battery – Energy saving mode – deactivate.
• Battery - Energy saving mode - deactivate the "Power off in standby mode" function.
• Battery – Super mode – deactivate.
• Battery – Super mode – activate the “Software allowed in super mode” function for the M-Belarusbank application.
• Permissions – Application notification – activate all options for the M-Belarusbank application.
• Permission – Run in the background – M-Belarusbank and Google Play Service applications – allow running in the background.
• Permission – Software permissions – select the M-Belarusbank application and activate the “Notification” and “Show on lock screen” options, set the “Run in the background” option – “Allow work in the background”.

Notifications are not received via SMS notification and/or Internet channels (mobile device with the Windows Phone operating system).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

• Deactivate power saving mode.
• Reboot your phone.
• Connect your mobile device to the Internet.

If the battery percentage is low, the mobile device may begin to save energy and not receive notifications - in this case, you will need to charge the phone.

No alerts (Apple mobile device).

If your mobile device is connected to the Internet, you need to do the following in its settings:

“Settings” – “Applications” – “M-Belarusbank” – “Notifications” – activate all options – select “Banner”.

Notifications are not received via SMS notification and/or Internet channels (general recommendations for other mobile devices).

Is it possible to perform transactions in the application without using the Internet (establish an SMS communication channel)?

The ability to carry out operations without using the Internet (via SMS communication channel) is available in the application (for mobile devices with the Android operating system in applications below version 3.7.4) and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that causes a request to be sent (for example, “Pay” or update your card balance), a pop-up window will appear prompting you to send the request via SMS.

Can an application installed on a mobile device with the iOS and Windows Phone operating systems work without an Internet connection?

No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can operate (transmit requests/data) exclusively over the Internet.

Making payments

How to find a payment in ERIP?

To search for a payment, you need to go to the "Payments and Transfers" section, click on the ERIP search button in the upper right corner of the screen (represented as a - icon), select the search criterion (Name of service, recipient's UNP, Service Code), enter data and make search. Find the one you need in the suggested search results and go to the payment form.

Is it possible to make a payment through ERIP if the mobile device is not connected to the Internet?

The list of ERIP payments is generated online and is available only if you have a mobile device connected to the Internet.

Can I make payments using my ERIP payer number?

This option is not available.

When making a payment, does it throw you to the main screen of the application?

If the user selects a service when making a payment (for example, MTS - selects “By phone number”) and is thrown to the main screen of the application, this means that the “Do not save actions” mode is activated in the mobile device settings.

To disable this mode, you need to go to “Settings” – “For Developers” – “Do not save options” (either “Do not save actions” or “Destroy windows”) - deactivate the mode). Then make the payment again.

How to make a payment using a QR code?

Via the "M-Belarusbank" application (For Android versions above 3.2, for all iOS versions):

To do this, you need to go to the application, select the section "Payments and transfers" - "Payment by QR code" - point your smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the "Pay" button.

Through a third-party application that can read the QR code (for all versions of Android and iOS):

To do this, you need to open any third-party application that can read the QR code (for example, “Lightning QR scanner” or “QR and barcode scanner”, etc.) and scan the QR code. After which the application will display a link through which payment is available. This link can be opened using the M-Belarusbank application, for which the user must select the M-Belarusbank application from the provided list of possible applications and log in. After authorization and processing of the read QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.

Deposits

How to go to the “Deposits” section?

To go to deposits, click on the “My Finances” section, available in the navigation menu or under the card on the main screen, and select the “Deposits” tab.

The application transaction log does not display transactions for requesting the balance of funds on deposit accounts.

The balance of funds on deposit accounts is displayed in the application exclusively on the deposit account card.

The application does not display deposit accounts opened in bank branches by non-residents of the Republic of Belarus.

The search for deposit accounts in the application is carried out using the personal passport number of the Belarusbank card holder added to the application. In this connection, only residents of the Republic of Belarus can view deposit accounts in the application.

The application does not display a list of current deposit accounts after adding a card and activating the package.

The list of deposit accounts becomes available approximately 5 minutes after adding a card and activating the package.

How to top up your deposit?

The replenishment operation is available in “Payments and Transfers”.

In the application you can top up:

• deposit by IBAN account number
• deposit by account number
• online deposit

Is it possible to open a deposit in the application?

Yes, you can open a deposit. To do this, go to the “My Finances” section, select the “Deposits” tab and click on the [Open deposit] button at the bottom of the screen. Select the required deposit to open, !carefully read the terms of the contract!, enter the minimum amount to open a deposit and click on the final button [Open].

Is it possible to close a deposit in the application?

ONLY online deposits can be closed in the application.

To close a deposit you need:

1. Go to the “My Finances” section.
2. Select the “Deposits” tab. Click on the deposit you want to close.
3. Click on the “Services” tab.
4. Click on the “Close deposit” operation.

Accounts

How to go to the “Accounts” section?

To go to “Accounts”, click on the “My Finances” section, available in the navigation menu or under the card on the main screen.

What information is displayed in the "Accounts" section?

The "Accounts" section contains the user's open card accounts with OJSC "JSSB Belarusbank".

In the card account details you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.

Cards linked to an account are a list of cards linked to this account and added to the application, as well as an element indicating that there are cards linked to this account, but not added to the application. If there are no such cards, then the element is not displayed.

How is the card account balance determined?

The account balance is formed without taking into account overdraft and funds blocked on cards. The card account balance is updated once a day after the closing of the banking business day.

How to open an account in the application?

To open an account in the application, you need to go to the “My Finances” section and click on the corresponding “Open Account” button. This will open the “Request for Card Issue” form, because a new card account is created for the new card. For successful opening At least one Belarusbank card must already be added to the account in the application.

Services

Checks (statements) are not received by e-mail.

• Check whether the e-mail address in the application is correct.
• Check the presence of receipts (statements) in the "Spam" folder of the mailbox (related to the client's individual mail settings or the mail service's spam filter settings).
• Contact the mail service support service with a description of the problem.
• Change the mail service (for example, mail.ru to yandex, gmail, etc.).

How to order an extract by e-mail?

To order a statement by e-mail, you need to go to the "Services" section - "Statement by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (The account statement for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).

Service "Card check by e-mail".

Using the "Card check to e-mail" service, it is possible to order a check by e-mail about a transaction performed in the application using its number or checks for transactions for a period of no more than half a year (checks are received by e-mail within a few minutes after the order ).

How can I receive a statement by e-mail if I have reinstalled the application?

After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the "Services" section - "Extract by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (Extract the monthly bill is received on a monthly basis once a month, other statements within a few minutes after ordering).

How to register a 3D-Secure password?

You can register a 3d-secure password only with a card that has already been added to the application. To register a 3D-Secure password, you need to go to the “Services” section – “3D-Secure Password” – “Registration” - select the type of 3d-secure password - enter the requested data - click “Registration”.

Types of 3d-secure password:

• static - set once and used constantly, the application has the “Create your own” option;
• dynamic - for each payment a different password will be received in a test message, in the application there is an option “Receive by SMS”.

Application errors

"No internet connection"

You need to connect your mobile device to the Internet.

"Error receiving data"

You need to make sure that the mobile device is connected to the Internet and the connection is stable (For example, by accessing the Internet through a browser. If the search is unsuccessful, this means that the mobile device is not connected to the Internet. Therefore, you need to connect your mobile devices to the Internet).

If your mobile device is connected to the Internet and the connection is stable, but an error still occurs in the application, then it is recommended:

• Disconnect your mobile device from the Internet and reconnect.
• Reboot your mobile device.
• Deactivate Internet traffic restriction mode in the mobile device settings.
• Deactivate modes of third-party applications (for example, AdGuard, AdBlock, Kaspersky antivirus, Dr.Web, etc.) installed on a mobile device, which can block access to the Internet through the M-Belarusbank application.

For Xiaomi mobile device:

It is necessary to deactivate the operation restriction mode of the M-Belarusbank application on the Internet. To do this, you need to perform the following actions in the settings of your mobile device:

Go to the standard application "Security" - "Traffic" - "Data Transfer" - activate Wi-Fi and 3G/4G modes for the M-Belarusbank application.

For Android mobile device:

Disconnect your mobile device from the Internet and perform an operation in the application via SMS (i.e., when attempting to perform an operation, an Internet connection error will be displayed with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. Therefore, you need to check your positive balance; you can check the information with your mobile operator)

It is necessary to clarify whether the M-Belarusbank application was installed on any other mobile device or copied (restored) from a backup copy. In these cases, the application must be deleted and reinstalled by re-registering it, adding a card and activating the package (the application can only work correctly if installed from the application store, as well as on one device (the last one on which it was installed).

Error: "Unable to send request via SMS channel" or "Error sending SMS."

• You need to make sure that the balance on the phone is positive and, if necessary, top it up (when using a mobile device with two SIM cards, you need to check the balance on the SIM card installed in the main/first slot).
• Reboot your mobile device.
• Change the SIM card settings in the phone (the SIM card with the number to which the application is registered must be installed in the main/first slot and there should be no restrictions on sending SMS based on the phone number).

Error: “Failure to communicate with the bank” or “Your card is blocked. Please contact the bank.”

The card used to make the request is blocked. On the added card in the application, you can view the last 4 digits of the card number, and then contact the 24-hour customer service to unblock it by calling +375 17 299 25 25.

"Error determining the server address", "Error redirecting the request", "Information about the debt is not defined."

This error occurs when repaying a loan using outdated details. In this case, to clarify the current details, you can contact the bank institution at the place where the loan was issued or the bank’s Contact Center by phone 147.

When checking the balance, it displays "Refused. Contact 2992525"

It is possible that the card is partially blocked (for example, the PIN code was never entered). The exact cause of the error can be clarified in the customer service service of OJSC "Bank Processing Center" by number +375 17 299 25 25 .

Settings

How to go to application settings?

To go to the application settings, on the main screen, click the button with three lines in the upper left corner and select the “Settings” section.

How to change/add an e-mail address?

In the application settings, in the "Enter e-mail" field, enter a new address. The new address value will be applied automatically after exiting the settings.

PIN code is an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no Internet access or the connection is unstable ( weak signal), then you can enter the application using an access key or using a fingerprint (if this function supports mobile device). The number of unsuccessful attempts to enter the PIN code is 3; when logging into the application by PIN code is blocked, other login methods are not blocked.

Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the mobile device settings or device unlocking is disabled, then fingerprint recognition in the application will also not work.

The number of unsuccessful login attempts using a fingerprint is 4-5 (depending on the mobile device); when logging into an application using a fingerprint is blocked, other login methods are not blocked.