Real Internet speed mgts gpon. Positive customer feedback

Moscow is one of the most technologically developed cities in Russia and the world. Activities to provide commercial access to the Internet are carried out by dozens of large and not very large companies. In the market - the company "MGTS", a subsidiary of "MTS". What are the features of the services provided by this corporation in terms of organizing Internet access and related services?

"MGTS": about the company

One of the largest wireline operators in the Russian capital. The company currently provides services telephone communication, access to the Internet and digital TV channels, as well as a number of related services.

"MGTS" is a company with long history. According to some sources, it was founded during Tsarist Russia, in 1882, when the first telephone exchange in Moscow was opened on Kuznetsky Bridge. Now the largest shareholder of MGTS is MTS and its subsidiaries.

Services

One of the most famous products company - Internet from MGTS (fiber optics). Reviews about this service found in a wide range. Currently, several hundred thousand Moscow subscribers have access to the network within the framework of this product. MGTS also provides similar types of services to legal entities.

For a long time, the main technology for connecting to the network in MGTS networks was DSL telephone channels. But little by little another method of accessing the Internet is gaining leading status - GPON from MGTS. Reviews about it generally reflect positive user assessments in terms of changing access technology. The fact is that when using GPON channels, pure optical fiber is used, which allows data to be transferred at very high speeds.

Services - more and more diverse

Since 2009, MGTS has been providing services in the Triple Play segment based on the current Internet infrastructure. The Internet TV service has appeared. MGTS, reviews of which are largely determined by the quality of not only the main service - providing access to the network, but also in terms of additional services, is considered by many Muscovites to be a reliable supplier of modern TV content. The range of channels within the tariff packages from this provider is quite diverse. In the same year, the Internet provider MGTS (reviews from many users characterize this initiative very positively) began selling network access services in a “boxed format”. By purchasing it, the client could start using the Internet by simply connecting the equipment to the computer and without thinking about the settings. While services from many other providers require in many cases to call a specialist to properly work with the equipment.

Out of the box solution

In fact, the equipment within the service in question even looks like a box designed in the company’s corporate style. It contains instructions that are quite easy to read, even for an inexperienced user, on how to organize home Internet. MGTS (reviews from many clients indicate an extremely positive assessment of this aspect) has compiled an appropriate “out of the box” manual so that you can access the network without contacting the support service.

Although, if necessary, you can always call the MGTS contact center - its number is indicated on the “box”. The user has a marked manual at his disposal, as well as a modem. As a rule, it belongs to the budget series, but the functionality of this device, as many experts note, is quite at the level.

Unusual and promising services

Among other notable services of MGTS is the service Through it, adults can control children's Internet use - mainly by allowing or prohibiting access to the Internet on certain days and hours. The technologies with which MGTS works are constantly evolving. Thus, in the fall of 2014, information appeared in various sources that the provider was going to introduce complex algorithms for analyzing Internet traffic. This type of technology is expected to allow for effective filtering of online packets. It is also expected to be used as a marketing tool.

GPON technology

Let's study in a little more detail the nuances concerning the most modern technology with which this Moscow provider provides Internet access - GPON from MGTS. User reviews, as we noted above, characterize this type of communication channel as having a very high speed. The corresponding figure can even reach hundreds of megabits/sec for home Internet users. However, high is not the only advantage of GPON (also called “Jipon”) over previous technologies.

Communication is stable

When using GPON channels, the reliability and stability of the connection is achieved. Connection breaks, freezes and other problems characteristic of previous types of technologies are not typical for networks using optical fiber. Another remarkable feature of GPON is that a wide range of additional services can be adapted to it, which, in fact, is what the Moscow provider we are considering does. Internet "Jipon" from MGTS, reviews of which largely indicate that the above-described advantages of the technology are not theory, but reality, is complemented by a large number of other services available to the company's clients. Communication with the network is carried out through a user modem, which, as a rule, is leased by MGTS. Modern models corresponding devices allow you to access the Internet via Wi-Fi. This means that you can access the network from several devices at once.

ADSL technology

Of course, even in such a technologically developed city as Moscow, there are areas and buildings that optical fiber has not yet reached, or there is no technical ability to connect everyone to it. In this case, MGTS offers its client to organize home Internet via ADSL access. In principle, most of the needs of modern users this technology quite capable of satisfying. In particular, with regard to the speed aspect - when using ADSL, it is quite possible to achieve a figure of 7-8 megabits, or even more. This is quite enough for viewing pages, videos, listening to music, talking on Skype.

The main thing is to have your phone at hand

ADSL technology has some advantage in terms of convenience - the current telephone line is used as a communication channel. There is no need, as in the case of GPON, to install anything additional. At the same time, the phone itself remains functional - the modem’s digital signals are filtered using a small splitter connected to the network. In this case, when talking on the phone, the subscriber will not hear third-party signals generated when the ADSL modem is operating.

Tariffication

Let's look at the pricing principles that the Moscow operator adheres to for quite some time. competitive market. As some user reviews indicate, MGTS considers the Internet as a flagship service. Accordingly, any errors and miscalculations at the tariff level are probably undesirable here - clients can easily go to another provider, of which there are many in every district of the capital. Among the most notable features of the tariff system characteristic of MGTS is the postpaid payment system. That is, you can first use the network, and then pay the invoice - and in a large number of ways.

Due to technological differences between GPON and ADSL channels, MGTS has different pricing principles for each of them.

ADSL access can be significantly cheaper - for example, there is an option with an Internet connection for 150 rubles per month. True, the speed in this case will be relatively low - 3 megabits.
In turn, the cheapest tariff for GPON connections from MGTS is 300 rubles per month at a speed of 15 megabits.

The general pattern for both tariffs is that the more expensive a specific offer is, the cheaper the speed increase is when expressed in individual megabits.

But, as we noted above, in practice, the optical fiber used when accessing the Internet from MGTS (reviews from many users confirm this) may not provide a noticeable increase in page loading speed. Simply because the specifics of the corresponding Internet traffic do not involve the transfer of a large amount of data.

Tariffs are competitive

The Internet tariffs offered by MGTS - reviews from many clients indicate this - are quite competitive, although, as some experts admit, there are quite a few Moscow providers whose prices are lower for comparable access speeds and connection stability. At the same time, MGTS can offer an option in which billing will occur not on a monthly basis, but on a daily basis. Many users are impressed by this opportunity. Going online becomes possible only on those days when access is really necessary. In this case, you do not have to pay per month.

In general, the messages sent by users to major supplier Internet access "MGTS" reviews. Moscow is a city in which competition between providers is quite fierce. And therefore, if the mood of customers is positive, this can be an indicator of the company's success. And this is largely due, according to experts, precisely to the attractive tariff policy of this provider.

Personal account

One of the basic tools for interaction between MGTS and Internet users is the “Personal Account” online service. In it, a client of a Moscow provider can receive all the necessary information regarding any services that he uses or plans to use. You can manage services using convenient online tools.

Prospect assessments

We studied the main features of the technologies and tariffs for services of one of the largest Moscow telecommunications companies, and observed the degree of sentiment that the reviews contain. MGTS, as we said above, according to a number of IT experts, considers the Internet as one of key services. At the same time, it will also be useful to evaluate the marketing prospects for promoting the brand in the capital’s telecommunications market.

According to some experts, the company has every chance to consolidate its status as one of the leading communication providers in the Russian capital. MGTS home Internet, television, fixed-line communications, as experts and many users who leave reviews on thematic portals believe, are services provided by the provider with an optimal combination of quality and tariffs.

There is information that MGTS plans to occupy about half of the market broadband access in Moscow by 2016. At the same time, the share of revenue from the provision of relevant services will be about 60%. As part of this strategy, MGTS management plans to cover with the GPON network all areas of Moscow in which it is present and provides services. In addition, as evidenced by the reviews left by experts, MGTS plans to actively provide the Internet not only to individuals, but also to organizations. At the same time, online access will be supplemented by other services, such as, for example, cloud software, in particular for accounting purposes, as well as hosting.

In addition, as evidenced by the opinions and reviews found in the expert community, MGTS considers the Internet as a leading, but not the only service significant from the point of view of business development. There is information that the company plans to take one of the leading positions in the digital TV market, increasing its share in this segment to 26%.

Competition is the engine of progress

True, competing companies, experts believe, will try to do a lot to prevent the Moscow provider from completing everything exactly as planned. And this despite the fact that MGTS has the highest level of technological communication infrastructure. Many of Moscow's largest providers, which are direct competitors of MGTS, are actively improving their own capacities. For example, there is an opinion that strong competition GPON technology, used by MGTS, can be composed of other promising communication standards, such as, for example, DOCSIS. Some Moscow providers are developing them quite actively.

MGTS: reviews

What is the mood in the reviews of clients of the Moscow City Telephone Network? User opinions can be roughly classified in several directions.

The first concerns the provider's tariff policy. Reviews regarding it are rather neutral: on the one hand, it cannot be said, as MGTS clients believe, that the prices are high, on the other hand, there are telecommunications companies that offer more competitive tariffs.

Another group of reviews characterizes the actual quality of communication. There are very different opinions here. Critical ones reflect some instability of online channels in terms of using popular file hosting services and trackers. However, regarding this point of view, there are counterarguments that are based on the thesis that the actual responsibility for the quality of communication in this case lies, rather, with the owner of the site than with MGTS. Positive Feedback reflect the high speed of access to most Internet resources, minimal ping (response between the request and the server response), and connection stability. In many ways, such sentiments, as experts believe, may be due precisely to the advantage of fiber-optic communication channels that MGTS uses.

Another area in the spectrum of opinions of the company’s clients reflects the quality of the provider’s technical support. Opinions here vary, but in general the assessments remain positive. This may be due, as analysts believe, to high competition in the flagship segment in which MGTS operates. If the subscriber does not like something in communication with the support service, he may immediately decide to change the provider.

Today it is difficult to imagine your life without the Internet. Some people need it for study or work, others need it to keep abreast of what is happening in the world, and for others it helps them improve themselves or just have fun. Regardless of what you use the Internet for, it is quite obvious that you would like such a connection to be good quality, functioned without failures and at decent speed. And, it would seem, how could this happen differently today? Reviews from thousands of people confirm that it can. Some experience serious difficulties using the Internet connection and would like to change providers to receive better services. Others are not satisfied with the cost of their tariff plan, and they would like to find a company that will provide services under the same conditions, but only at a lower cost. All these complaints and wishes are understandable. If the client invests his cash In order to be able to use this or that service, he must receive it of appropriate quality. However, unfortunately, not all providers think this way. Many seek to make maximum money from subscribers, while deceiving them. In an effort to avoid such cooperation, many choose to connect to the MGTS Internet. Why do so many people prefer this particular provider? How is MGTS Internet configured? What tariffs and service packages does the company offer? What is maximum speed Internet connection that the organization in question is willing to provide? What do reviews tell you about the features of connecting and subsequently using the Internet from this company?

To understand all these issues, we will consider in detail the principles of operation of MGTS, its offers for subscribers, as well as customer feedback on the quality of the services provided to them. This will help you form your own opinion about the company in question. Be careful.

About the company

MGTS began its activities at the end of the nineteenth century. It was then that the Moscow City Telephone Network was officially founded. In just twenty years, about 17 thousand people became its subscribers. Over the next decades, the company actively developed and improved in the provision of communication services. Already in 2004, a radical modernization of the MGTS functioning system was carried out. It was then that the company made the Internet an accessible service for hundreds of thousands of Russians.

Today, MGTS Internet services are available to absolutely everyone. The organization even specifically conducts training courses to improve the Internet literacy of older subscribers, which allows them not to limit themselves in using the Internet and self-development.

What else the company has done recently:

Launch of the "Home Operator" project.
Supporting small businesses by expanding the functionality of the Digital Office package.
The ability to independently create a suitable package of services.
Personal bonus program.
Launch latest technology assessing the real quality of streaming video directly during viewing.
Updating the line of tariff plans.

Already today, Internet and television services from MGTS have become incredibly popular. The company is actively developing and improving for the benefit of its users.

Internet

The company in question provides its customers with uninterrupted unlimited access to the Internet. What makes the services of this organization unique is modern technology, which allows you to use the Network at a colossal speed - 500 Mbit/second MGTS Internet speed. The company has sufficient technical equipment to maintain a connection to the Network of its subscribers without interruptions, at a stable speed, regardless of the time of day. The latest technologies used allow us to maintain sufficient communication quality high level. Now using the Internet has become more comfortable than ever.

Reviews highlight the following advantages of MGTS Internet:

A router (modem equipped with Wi-Fi function) is provided free of charge.
The ability to use the Internet at high speed, using it for communication, learning and entertainment.
Various tariffs for MGTS Internet. The line is so flexible that you can find a package even for 300 rubles a month.
Fast connection.
Discount provided you connect several services at the same time.
Payment after the fact in a single invoice.
Conducting a personal fiber optic channel to your apartment.
If you have any difficulties using the MGTS Internet, the company's technical support will provide all the necessary advice.

Hundreds of thousands of customers have found the above information to be a sufficient argument to become subscribers of the company in question.

Internet tariffs

Many people decide to use the Internet from MGTS (Moscow) because the tariff offers seem quite advantageous to them. Especially when you compare them with competitors' offers.

Available Internet tariffs from MGTS:

60 Mbit/second - 360 rubles per month;
200 Mbit/second - 490 rubles per month;
500 Mbit/second - 1600 rubles per month.

Others like plans with daily pricing. But what if the connection is intermittent or the actual speed does not correspond to that stated in the tariff? The best solution is the following: contact Internet technical support from MGTS for help. The specialists working there will be able to provide you with all the necessary information, advise and help solve the problem. Therefore, this opportunity should not be neglected.

What if you want to use the services of the company in question, but none of the stated tariffs suit you? Contact MGTS employees using feedback and discuss the current situation. It’s safe to say that the company’s managers will be able to offer you a suitable option. After all, the company’s goal is to earn a good reputation among its subscribers with its high-quality services.

Stock

Why do many people prefer unlimited Internet from MGTS? Because the company in question provides its customers with many opportunities to save money. Connecting to the Internet from MGTS can be carried out using a variety of promotional offers, which allows subscribers to save their money. What promotions are relevant today?

Telephone and Internet for those who have recently moved into a new home.
Special rate for fighters of the "Armata Project".
A coupon entitling you to free computer assistance.
A smartphone for a ruble, subject to the connection of certain service packages from MGTS.
Amazing parameters (500 SMS messages, 500 minutes, speed 200 Mbps, 20 GB mobile Internet MGTS for only 750 rubles).
GPON. New opportunities for Internet users.

All this has already attracted thousands of subscribers to the Internet from MGTS. Services of this kind make such pleasant promotional offers unique and popular. Perhaps some of the above will interest you too.

Service packages

If several services are activated at the same time, the subscriber is entitled to a discount. For the convenience of users, MGTS has prepared Internet packages that consist of combinations of services in various variations. These may be packages that include Internet connection, digital television and mobile communications. The wider the combination, the greater the savings. So, what service packages are available that include MTS mobile communications, MGTS Internet and television? The following proposals are currently valid:

Internet + Television - 500 rubles per month.
Internet + Mobile communications - 500 rubles per month.
Internet + Mobile communications - 650 rubles per month.
Internet + Mobile communications - 750 rubles per month.
Internet + Mobile communications + Television - 850 rubles per month.
Internet + Mobile communications + Television - 950 rubles per month.
Opportunity to assemble your own personal set of services. Available options: home Internet, home telephone, digital television, mobile communications, security, video surveillance. The calculator will automatically calculate the cost of the tariff plan and the amount of the discount you are entitled to.

Diversity affordable tariffs MGTS Internet (Moscow) will allow everyone to choose the package of services that suits them best. Perhaps you too will find something suitable among the described assortment.

Payment method

How can you pay for the use of MGTS home Internet service? There are several available ways. Let's consider them further.

The following are particularly highlighted:

It is possible to pay in MTS stores. In this case, no commission will be charged, and crediting will be made instantly.
You can also pay for MGTS Internet with a bank card or from your MTS mobile account.
If you pay for the service in question in the banks Platina KB, MTS-Bank PJSC, MKB OJSC, VPB AKB CJSC, Mosoblbank, KKB OJSC, then no commission will be charged.
Also, funds will be credited immediately for payment provided that the following electronic wallets are used: Qiwi, Yandex.Money, MTS.Money, WebMoney.
Among other things, you can use ATMs and electronic terminals. No commission will be charged.

The company has done everything possible to make the payment procedure as simple as possible. You can choose any of the methods listed above. Now funds arrive in your account as quickly as possible: from instant credit to three business days. Moreover, if you have a debt and the provision of the service has been suspended, then after a period of half an hour to two hours after payment, the blocking of the service will be automatically lifted. You will not have to notify the company in any way.

Electronic invoice

Proper use of MGTS home Internet will help you take care of environment. How? The company says that about 288 tons of paper are used annually to generate invoices. How you can get involved in saving trees from being cut down for use in commercial sphere? Start using electronic invoices. About 350 thousand subscribers have already switched to them. Thus, they were able to save three hundred trees. And this is not the limit. You can also become part of this movement along with MGTS Internet.

Reviews allow you to find out what the benefits of using electronic invoices are. Among them are the following:

Easy to connect.
Free subscription.
Payment terms remain the same while the electronic invoice is delivered significantly earlier than the paper version.
You can easily control the status of your personal account, no matter where you are.
Payment can be made in one click, without even leaving your own home.
You will receive SMS notifications when payment has been received.

Reviews about the MGTS Internet and the use of electronic accounts suggest that this is an incredibly convenient way to receive information about the current status of your account. Perhaps you will like it too?

Positive customer feedback

When describing MGTS Internet, reviews highlight both positive and negative aspects. In order to present a holistic picture of how customer service is provided in the company in question. First, let's discuss what subscribers like about MGTS. The following points stand out in particular:

The actual Internet speed fully corresponds to the declared speed.
The company provides clients Wi-Fi router free of charge.
It is very convenient to make payments.
Uninterrupted service provision.
Availability of profitable offers.
Wireless Internet.
24/7 technical support which works perfectly.
Good connection anywhere in the apartment.
Professional and punctual craftsmen.
Quick installation of all necessary equipment.
High speed of application processing.
Affordable prices for services.
The invoice is provided at the end of the month.
A fifth of the amount paid for the Internet will be returned to the MTS card mobile account.
Friendly call center staff.
If you have any problems, the company's managers will not ignore them.
The easiest connection is in those homes where they use a landline telephone.

Many people are completely satisfied with the service described above. However, not everyone shares this opinion. Thus, often reviews about MGTS Internet are predominantly negative. What is this connected with?

Negative customer reviews

Why is it so frustrating for MGTS home Internet users? The following points are highlighted:

It can be difficult to reach call center employees.
Sometimes there is a fee for connection.
Shortcomings caused by the company are not always corrected.
Frequent modem failures.
In some cases, Internet speed is not maintained at the previously stated level.
Many are not satisfied with the quality of the services provided.
Sometimes misunderstandings arise with technical support staff.
Customers notice shortcomings during the installation of the necessary equipment.
The router provided free of charge is of low quality.
Internet interruptions.
Incorrect organization of the customer service mechanism.
Some people have difficulty using the company's official website.
While connecting to the Internet, some people had their landlines disconnected.
Poor feedback.
Quite limited options for paying bills.
The tariffs do not state the desired high speed.
Inconvenient location of the router.

Of course, many points do not depend on the company as a whole, but rather on specific installers or call center operators. However, this does not make the plight of clients any easier. In addition, shouldn't the company be more careful about the process of recruiting personnel and organizing a system for monitoring the quality of their work? It's worth thinking about.

Instead of a conclusion

MGTS is a company with a rich history and enormous experience in the communications market. In general, it has been successfully operating for more than a hundred years, constantly developing and improving for the benefit of its clients. Today MGTS can offer the use of Internet services, digital television, mobile or landline city telephone service. It is rare that a provider can boast such a package of affordable services. You can connect one of the services listed above or choose a whole package that will include a combination of several or even all of the previously mentioned features. Why do many people choose to do this? Because the company meets halfway requirements for its loyal customers and provides significant discounts to those who decide to use a whole package of services from MGTS. This choice will help you save a significant amount of money every month. MGTS cares about the well-being of its subscribers and is ready to do a lot, if not everything, in order to earn their trust and loyalty. The overwhelming number of clients of the company in question later recommend it to their friends and acquaintances. Isn't this the highest praise?

Customers also like the ability to choose the payment method that suits them. And there is plenty to choose from: payment in cash at MTS communication stores, payment through a bank, using bank card, through a terminal or ATM, transfer from electronic wallets of various payment systems. We are also pleased with the opportunity to receive electronic invoices instead of paper receipts. They arrive earlier than the last ones, and they should be paid within the same time frame.

However, clients also leave a lot of negative feedback. Most of them are aimed at the work of local employees (call center operators, installers, and so on). But some are aimed at the very essence of the company’s functioning. They relate to tariffs, Internet connection speed and other similar issues.

Before entering into a contract with any communications service company, please review the contract carefully and thoroughly understand the terms and conditions to which you are agreeing. You must know exactly what Internet speed is stated in the contract, how many television channels you will be able to watch (if we are talking about this service), when you should pay your bills, and exactly how much you will have to pay monthly. It would also be good to understand how soon the service will be restored to you after the previous outage, when you pay off your debts and deposit the required amount of money. It is important to know about all this in advance. This will save you from unpleasant surprises during the operation of your electronic devices, and will also help you have uninterrupted access to the Internet at a speed that suits you, based on your desires and needs.

Don't forget about your own safety as well. If you have been provided with information from your personal account on the official website of the company in question, do not pass them on to any third parties. Information about the state of your personal account and the mechanism for managing it are strictly confidential. This will protect you from the tricks of scammers and save your money. Additionally, if you prefer to pay your bills online using electronic payments, enter your bank card details only if you are sure that the connection is secure. These simple safety measures will help you avoid serious problems.

Make decisions that you won't regret later. Let the use of the services you choose bring you only positive emotions!

There are situations when you simply need to check your Internet speed. For example, you may not be able to understand why pages are loading slowly or what your internet speed actually is and whether it matches your tariff plan. In this case, we advise you to check the speed of your Internet connection using special programs.

Any speedtest program will help you do this. You can use it to check the speed of downloading and uploading files. Our website for checking Internet speed offers you one of best programs to check the speed of your Internet connection Speedtest.net mini.

If you want to find out the speed of your home or work Internet, we advise you to use the Speedtest mini program located on this page. Please note that checking your Internet speed will not take much time, a maximum of two minutes. In addition, this program does not require installation on your personal computer and works online.

Before you run the speed test, we recommend that you complete all downloads in your browser, turn off file download programs such as utorrent, as well as online radio and television. The operation of these programs significantly affects the speed of the Internet and can significantly affect the results of the Internet speed test.

A few words about how Internet speed is checked. After clicking the “Start test” button, a special file begins to be downloaded to the computer and its size and download time are recorded. After the file has been downloaded, the second stage of verification begins - it is uploaded to the Internet. At the same time, the time during which it was produced is also recorded. The program then tells you what your actual Internet speed is.

Checking Internet speed is a completely simple and safe procedure. The only nuance that you should remember is that when downloading and uploading a file, traffic is counted, so take this into account if you do not have unlimited Internet.

As a rule, the speed of the Internet connection depends on many parameters.

To more accurately measure Internet speed, you need to:

Only 1 computer should be connected to the router;
The testing computer or laptop must be connected to the ONT or ADSL router via an Ethernet cable (Not Wi-fi);
On the testing computer, all programs for downloading or communicating on the Internet are closed (which take away speed, albeit insignificant);
Open a browser with one tab and run an internet speed test.

Also, the speed of the Internet connection depends on your hardware: Network card, if the computer is connected via cable to a router or Wi-Fi adapter, via a wireless connection to the router. These devices have their own Internet connection bandwidth, and if you have high-speed Internet, and the network adapter does not support this speed, then the speed will not match your tariff plan.

If you meet these criteria, speedtest will show your speed, which should match the tariff you have chosen.

For other providers, such as Onlime, Beeline, etc. using Ethernet technology (when a twisted pair cable enters your apartment), you can measure the speed directly without a router. Connect your computer directly to the Internet cable, set up the connection and check the speed.

Rating: 3 Checked

I haven’t written reviews before, but for some reason I wanted to. I guess I just want to use the services of an organization that will satisfy not only my needs, but also maintain the quality of service at the highest level. By the way, the latter is still lame.
I have been using the company's services for a long time. Like probably many. I am quite satisfied with the quality of the services provided. There are many channels on TV, which, of course, I don’t watch all of them. The main thing for me is signal stability. I watch few channels, but the quality of TV triples for me.
I use home internet. The speed is quite enough for me, especially the new one. They even change the router to a new one, albeit at my request.
Regarding Mobile communications- here everything is more complicated. Works in many places, very well, but not everywhere. I often visit friends’ dachas in the Moscow region, and the quality of communication there is generally disgusting. Catches in 2 places throughout the house. It’s the same story on the site (so that they don’t think that the aluminum roof reflects the signal). It’s not even worth talking about the Internet there. there's a minus here. Otherwise, convenient communication. All your loved ones are on MTS, so it’s beneficial to communicate with them. And the bill comes as a whole in the receipt with the phone, so you don’t worry about being left without communication.
The downside, of course, is the support/sales service and the attitude towards customers.
Here's a real life story: In January they called me and offered to switch to a more favorable conditions. I won’t go into details of the conditions now, it’s not important. Nevertheless, I understood what was being offered to me and I was interested in only one question: how much more expensive? For myself, I understood the price/quality ratio of the new package. They reported that it would cost only 300 rubles more. In the first full month under the new conditions everything went fine. As promised, I overpaid 300 rubles. But then the fun begins. As it turns out, with the transition to a new package, the trial period of Amediateka Premium is automatically activated. Of course, no one warned me about this, because I would have turned it off as unnecessary.
Then in the new statement I see the connected service and contact the support service in VK. I get a dry answer in the style of “it’s all their own fault, everything on the site is there.”
What we end up with is an overpayment in the bottom line that turns out to be more after the first month, if you don’t turn off the add-on. plastic bag.
In my opinion, it’s worth warning about this if you call and offer something. Pain/sadness/longing. Now the money cannot be returned, as the support assured, although the amount is not large. It's a shame.
Take OKKO for example. The subscription was written off, I called and said that it was an accident, they returned it. Unless of course you used it. without unnecessary questions or reproaches.
I will say this: the company itself is good. The services are satisfactory. There is little customer focus. If I didn’t see it, it was my own fault.
As for recommendations, I advise you to take links to the terms and conditions and read them in full. Or find out about all the hidden commissions from operators.
Would I recommend it to friends? Not sure yet. As long as there is such an attitude towards customer problems, probably not.