Yana, don’t they beat you? This was probably in 2011: they weren’t beating then...
But last night I was beaten by the cashier of the Magnit store in Penza on Krasnova Street, 40. This citizen’s name is Albina. In this way, the lady expressed her dissatisfaction with the fact that I wrote a complaint about her in the book. “If I get fired because of you, I’ll kill you,” the store cashier threatened me. But, even despite the risk of death, I still fulfilled my duty and wrote about the arbitrariness of the cashier in the complaint book (and about the bonds I was subjected to by murder, too). When I left the store on the street, Albina walked with me, saying: “Come on, sir, let’s go around the corner and I’ll kill you RIGHT NOW.”
And, since, unlike Albina, I am friends with my head, I didn’t go around any corner with her, but began screaming and calling passers-by for help. Then Albina hit me in the face with her fist several times - she broke my face until it bled, saying that she “didn’t give a damn about anything” and that if I called the police, she would not let me live and would “kill” me anyway.
I called the police, who waited at the store door for at least 40 minutes. Albina was not next to me: first she returned to the store, and when the sellers all left it together, she got into the car and drove away (later it turned out that she had driven not far away). When the officers finally arrived (for some reason on foot), Albina began shouting that the victim was not me, but she, and that it was not she, but I who attacked her. And this is even despite the fact that there were eyewitnesses to the incident!
We were taken to Lermontov 4 - this is the police station. There, each of us wrote an application and received a medical order. examination, after passing which I went straight back to this store to look its director in the eyes.
The director spoke to me very politely, but did not allow me to write in the complaint book that the store cashier had attacked me: they say, all the showdowns took place outside retail space, - on the street, - therefore, writing about the scandalous behavior of a supermarket employee in the store’s book of reviews and suggestions is not allowed. To my question: “What punishment will the cashier suffer for his misdeeds?” The director answered me that she could punish the hooligan simply by depriving her of 1 bonus and a severe reprimand, which would be entered in her personal file (only for official flaws, for which I was described in the store’s chronicle, my face was broken). But the fact of injury to the buyer does not bother her at all, because it happened a little at the wrong address. And no one will fire an overly aggressive employee! Indeed, it would be worth it, right? Well, not fights and not for killing customers dissatisfied with the service!
I also learned that this same cashier, naturally, lied to the police and told the court. honey. The examination revealed that she had bruises and bumps on those parts of her body that I had never touched with my hands! So maybe they will make me out to be guilty too!
And to you, dear residents of the city of Penza, I want to say the following: NEVER, you hear, - NEVER AND FOR NOTHING - go to Magnit stores (at least without a charged trauma in your pocket).
No other supermarket in our country has such a scandalous reputation! And last night I was convinced that this store fully lives up to its reputation!
How good it is that today there is the Internet! And, having suffered for a just cause, you can bring a lot of benefit to others by talking about the horror you experienced and warning about the danger in time.

No self-respecting supermarket can do without customer feedback. We have our own service and trading network"Magnet". Hotline and the telephone are free, which makes the help of specialists more accessible, and the store itself is closer to visitors.

Buyers should remember that the contact center is the easiest way to support high quality goods in the store and the proper level of work of sellers. After all, it is constant communication with clients seeking support that allows you to track all existing shortcomings and emerging difficulties. It is timely reporting of emerging problems that allows us to support high level services in a chain of stores, so you should not refuse calls and communication with call center employees.

Those wishing to contact contact center specialists should choose between two currently existing forms of communication. Buyers have the opportunity to take advantage of:

• Magnit hotline phone number;
• e-mail, where you can send questions, suggestions and complaints.

In the first case, just dial the special service phone number 8-800-200-90-02 and wait for the consultant to respond. The conversation will be absolutely free if the call is made from Russia. For calls from foreign countries Standard rates set by the mobile operator will be used.

Those wishing to use e-mail should send letters to [email protected]. The mandatory information that must be provided in the letter is the city and address of the store where the incident occurred that necessitated the need to write a complaint. It is important to remember that at maximum detailed description incident, you can get the most effective and quick results.

HR phone number

People who want to get a job in a retail chain are actively interested in the contacts of the HR department. But single telephone personnel service There is no number that applicants can call. Each city has its own separate number. To find suitable contacts, you need to:

1. go to the official website of the store;
2. indicate the desired geolocation (city where the applicant is going to work);
3. switch to the “working for a company” section;
4. click on “contacts for applicants”;
5. specify the appropriate department or vacancy, if necessary.

After that, all you have to do is use the data received and contact the HR department (or send your resume).

Magnit – hotline for employees

It should be noted that Magnit does not have a toll-free hotline for employees. They should use the standard methods of communication with support operators described above.

But it is necessary to mention that the store actively supports attracting new employees. Especially for them, the procedure for applying for a job is described in detail on the official portal. It includes the following steps:

1. filling out a special form;
2. its consideration;
3. HR response;
4. interview;
5. testing;
6. verbal agreement on employment;
7. conclusion of a contract.

After signing the contract new employee can start working.

Write a complaint against an employee

The retail chain does not provide a special form of complaint against an employee. In this case, you just have to write a letter to email or call support specialists. At the same time, there is a statement on the official website that every request will be considered, and even the general director monitors the procedure for processing incoming messages. That is why anyone can safely write a complaint and wait for the reaction of support operators and specialists responsible for working with customers.

Where to file a complaint about a magnet store employee

Dear customers

If you have a question, you would like to leave a thank you or wish, and also draw our attention to violations, “Magnit Hotline”

works for you daily from 6.00 to 00.00 Moscow time, or write to us:

Directors of departments and branches, heads of departments and category managers will consider your questions and take action. The process is controlled General Director companies.

The minimum period for consideration of an application is 5 working days.

Once your request has been reviewed, you will be contacted to provide feedback.

Joint Stock Company "Tander"

Russian Federation Krasnodar, st. Levanevsky, 185

Postal address 350072 Krasnodar st. Solnechnaya, 15/5 INN 2309085638 KPP 230750001 Account 40702810330000100078 Account 30101810100000000602 BIC 040349602

“Me, (in a loud, rude, crazy voice): can I tell you the essence of the universe, you fucking whore?” judging by his profile, he is a Buddhist and is in the league of good) Yes, fucked up, nervous abnormalities, either they don’t say hello to you or you insult the support service.

The cashier’s task is to serve you as quickly as possible, and if you are not able to put out the goods in advance, then this is not a reason to create a queue. Maybe someone else is supposed to support you here, you fucking whore? asked me to put the product on the feed.

Hotline

If you have a question, want to leave a thank you or wish, and also draw our attention to violations, the “Magnit” hotline is open for you every day from 6.00 to 00.00 Moscow time.

Directors of departments and branches, heads of departments and category managers will consider your questions and take action.

The process is controlled by the General Director of the company.

The minimum period for consideration of an application is 5 working days. Once your request has been reviewed, you will be contacted to provide feedback.

Press center

Site map

Work in the company

Consent to the processing of personal data

The Applicant hereby expresses his voluntary consent to the transfer of all the above data to all subsidiaries and dependent companies of OJSC Magnit solely for the purposes specified in this Consent.

This Consent comes into force from the date of its signing and is valid for the entire period until its withdrawal by the Applicant.

This Consent may be revoked by the Applicant at any time based on his written application.

If they really suspect you, they would invite you into some room, or even better, install surveillance cameras so that they don’t look at everyone like thieves.

Please consider my complaint and punish the seller for his rudeness and lack of professionalism. An inadequately thinking person. rather like this... A normally thinking person would not endlessly write such crap, even if he has some special complaints about the store……….

How and where to complain about a store: we analyze a sample complaint to Rospotrebnadzor and other authorities

Sometimes complaints about the store are absurd and are often made up by citizens themselves. But there are also objective reasons to write a statement against store employees. Having studied the practice recent years, you can make a rating of the most common complaints, thereby analyzing what managers and owners of retail outlets need to work on.

Since the advent of large chain stores, the service industry has begun to change for the better.

Magnet - Complete arbitrariness!

in Ivanovo I went to the Magnit store, so the salesperson there was the first without a queue and without a badge, but he asked what his name was, but he didn’t say it and it was a service?f a c k I want to write about my work in the Magnit store, the prices here are cheap, because they are paid They are the blood and sweat of the sellers who work here. For a salary of 8000-10000, people plow like slaves. Here you will work as a cashier, a loader, pulling heavy carts and unloading trucks all day, as well as a security guard.

The popular Magnit Cosmetic chain offers a wide range of cosmetics in its stores, household chemicals and household goods. Despite the fact that the chain's management is constantly working to improve service and monitor product quality, there are still situations when a buyer wants to file a complaint. The Magnit Cosmetic hotline is used for such purposes.

The reasons for requests may be different:

• poor quality or expired product;
• inappropriate behavior of staff;
• discrepancy with the stated information on the website;
• non-compliance with the terms of promotions and discounts;
• loss of valuables and goods;
• employment and partnership offers.

The support phone number is listed on the website; you can call it and state your problem. In addition, it is possible to leave your feedback about the work of the staff or products through the feedback form or write an email. If you need information about, it is easy to find on the official website. A product catalog is also available for download there.

Toll free hotline

The Magnit Cosmetics hotline accepts telephone complaints daily from 6.00 to 00.00 Moscow time. The call is free if you are in the Russian Federation. The hotline number indicated on the official website of Magnit Cosmetic is 8 800 200-90-02. After dialing the number, the client will be greeted by an answering machine that will ask you to press one of five numbers to receive the relevant information.

By calling support, you can clarify the following questions:

• find out about the availability of the product you are interested in at the desired outlet and its cost;
• complain about the supermarket, employees, products or the driver’s work;
• report lost items or money in the store;
• get information about .

When contacting, you should state as many facts as possible related to your situation: store address, product name, number and date, names and surnames of employees point of sale involved in the incident.

In addition, it is possible to order a call back from the company’s office through the feedback form on the website.

In what cases will support not be able to help?

All calls to the Magnit Cosmetic hotline number are recorded, and applications through the feedback form are considered without fail. Applications containing obscene language, swearing, or unfounded accusations will not be considered.

Also, technical support will not be able to help you return lost items: to do this, you need to contact the supermarket directly, having previously reported the loss to the phone number indicated on the Magnit Cosmetic website.

Other methods of communication

There are several other ways for network customers to complain or send their wishes online:

1. Write a request to the support service using the form on the Magnit Cosmetic LLC website, which is located in the “Contacts” section.
2. Write to the email whose address is listed in the same section as the phone number - [email protected].
3. Contact online customer support: http://magnit-info.ru/buyers/hotline/feedback.

Appeals are reviewed within 5 days. When filing a complaint online, you should also provide as many facts as possible and, if possible, attach photographic materials, for example, photographs of payment receipts, goods with expiration dates, price tags, etc. Customer service staff will try to do everything possible to satisfy the customer’s request, and then provide feedback based on the results of the work.

Magnit office contacts

The central office of the Tander JSC holding is located at: 350072, Krasnodar, st. Solnechnaya, 15/5. You can contact suppliers and investors with any questions you may have, as well as regarding the rental of premises.

For those looking for a job at Magnit Cosmetics, the telephone number of the HR department in your city can be found by calling the hotline, where you can also find a list of currently open vacancies. You can also fill out a form and submit a job search application through the website.

Company details

On the contacts page you can see the details of the organization:

TIN 2309085638, checkpoint 23075000
Account number 40702810330000100078
C/s 30101810100000000602
BIC 040349602
Legal address: Krasnodar, st. Levanevsky, 185.