Are car parts eligible for return? Are auto parts returnable? Documents you need to have with you when making a claim

Hello! When my car was being repaired, I was told that my distributor had failed. I bought such a distributor at a car repair shop, but the cause of the breakdown turned out to be not in it, although the distributor itself is absolutely in good working order. I want to return this distributor back for auto disassembly, but the sellers say that they will not accept it back because 4 days have passed and that they are not responsible for the incorrectly stated reason for the malfunction of my car.

Lawyers' answers (1)

Good afternoon Sergey!
There are 2 options!

According to Article 25 of the Law on the Protection of Consumer Rights, the consumer has the right to exchange goods of proper quality if the product does not suit him in style, size, etc. Prerequisites: must be saved presentation and consumer properties, seals, factory labels. Refunds are made if the seller does not have a similar product! The consumer has the right to make a demand for the exchange and return of goods within 14 days from the date of purchase of the goods; this product does not belong to the list of goods that cannot be exchanged, so if the presentation and consumer properties, seals, factory labels are preserved - you are required to return the money - write a claim ! And you have to say that you want to return it not because you don’t need it, but because you need another one, and they don’t have this other part!

If the product has been used, the seller’s refusal is legal, but in this case you have the right to demand payment for this product from the service, as compensation for the expenses you incurred due to improper performance of the work by them!

Sincerely, A. Sayapin!

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Return of spare parts

Good evening! I ordered a part (hoses) in a store on order (IP) and not only did they deliver it in 7 days instead of the promised 3 days, not only did I order it in the store the next day, I wrote an application for a refund two days later, they called me, they refused, I give reasons for this that a part supposedly made to order cannot be returned, what if the part does not even correspond to the order? Thanks in advance!

Lawyers' answers (2)

In this situation, the seller is wrong. I advise you to contact him with a written complaint demanding a refund for the product that does not correspond to your order.

Good afternoon Oleg! In this case, the seller is misleading you!

Decree of the Government of the Russian Federation of September 27, 2007 N 612
“On approval of the Rules for the sale of goods remotely”

21. The buyer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within 7 days.
If information on the procedure and terms for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the buyer has the right to refuse the goods within 3 months from the date of delivery of the goods.
Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The buyer's absence of this document does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
The buyer does not have the right to refuse a product of proper quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it.
If the buyer refuses the goods, the seller must return to him the amount paid by the buyer in accordance with the contract, with the exception of the seller’s expenses for delivery of the returned goods from the buyer, no later than 10 days from the date the buyer presents the corresponding demand.
28. The buyer to whom goods of inadequate quality were sold, unless this was agreed by the seller, has the right, at his own discretion, to demand:
a) free elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;
b) a proportionate reduction in the purchase price;
c) replacement with a product of a similar brand (model, article) or with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price. Moreover, in relation to technically complex and expensive goods, these buyer requirements are subject to satisfaction if significant deficiencies are discovered.

In any case, you can refuse the goods within 7 days, and if there is a defect, then demand a return or exchange of the goods without paying for delivery services to the seller!
And if the contract (documents) specified a delivery date and it is overdue, YOU have the right to a penalty!

I advise you to state your claim based on the complaint!

The claim is submitted in 2 copies so that yours is marked as accepted. If they refuse to accept it, send it by mail to the legal address (you can find it out by the organization’s TIN).
If your demands are not met or if you are not answered, go to court!

I hope that my answer was useful to you, if necessary, please contact me!
Sincerely, A. Sayapin!

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Return of goods

Hello, please tell me! I work as a salesperson in an Auto Parts store. Spare parts for cars of the GAZ Car Parts group, spare parts are supplied from the factory from Nizhny Novgorod.

Most consumers (buyers), when purchasing a product, return it, citing the fact that the product was not needed or the reason for the “breakdown” of the car was not in this spare part. And so almost every 3-4 buyer.

According to the provisions of Article 25 of the Federal Law “On the Protection of Consumer Rights”, the consumer has the right to exchange non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration, within fourteen days, not counting the day of its purchase. But here we are not talking about the fact that the seller is obliged to return the money, we are talking about an exchange for a similar product, and only if there is no similar product, then a refund.

2. If Yes, then within what period, must I return the money?

3. Should the packaging be of adequate quality?

Thanks in advance for your answer!

Lawyers' answers (9)

1. No, I’m not obliged to, the article you specified provides for an exchange, and the actual return of money for goods of proper quality is not provided for by law.

So feel free to refuse a refund.

Have a question for a lawyer?

As for packaging, there is no provision in the law that it must be of proper quality (i.e. like new, unopened, etc.)

Refunds for goods are carried out only upon application from the buyer, but returns for reasons such as “not needed” are not made and are not regulated by law. Therefore, only replacement with a similar one and no return. Sincerely!

According to the Law “On the Protection of Consumer Rights”, in the case you specified, you are not obliged to return the money paid for the goods of proper quality to the buyer.

Julia, good afternoon!

In your case, you are not obligated to return the money for the goods, because there is no such obligation under the Law.

According to Order of the Ministry of Aviation Administration of the Russian Federation dated May 20, 1998 N 160
(ed. dated 03/11/1999)
(Registered with the Ministry of Justice of the Russian Federation on December 28, 1998 N 1669) according to Chapter XIV:

According to Article 502 of the Civil Code Russian Federation and Article 25 of the Law “On Protection of Consumer Rights” the consumer is given the right to exchange, within fourteen days from the date of transfer, a non-food product of proper quality for a similar product from the seller from whom this product was purchased. At the same time, Article 25 of the Law “On Protection of Consumer Rights” provides for the possibility of limiting such consumer rights legal act The Government of the Russian Federation, approving the list of goods that are not subject to exchange. Currently, such a list is approved by Decree of the Government of the Russian Federation dated January 19, 1998 N 55 “On approval of the Sales Rules individual species goods, a list of durable goods that are not subject to the buyer’s requirement to provide him free of charge for the period of repair or replacement of a similar product, and a list of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration." The list of goods is exhaustive and cannot be expanded by the seller at his own discretion.

Based on the above, it only follows that the buyer has no right to return the goods! The buyer has the right to EXCHANGE goods of proper quality and nothing more.

Unfortunately, the list of goods that cannot be exchanged does not include spare parts for the car (only the cars themselves, trailers, etc. are included.

By law, you can only exchange the product, but not return money for the correct product.

1. Is the seller obliged to return money for returned goods due to the reason “not needed”?

No, the seller is not obliged to accept such goods.

2. If Yes, then within what period, must I return the money? See answer 1

3. Should the packaging be of adequate quality? Yes, if, for example, you still went to a meeting and decided to accept the goods, the packaging must be original - this is called presentation. No box - refusal to accept the goods, because the presentation has not been preserved

In accordance with Art. 25 of the Law on the Protection of Consumer Rights, the consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased.

However, in order to exercise this right, the following conditions must be met by the consumer:

• The product does not fit in shape, size, style, color, size or configuration.
• the consumer has the right to exchange non-food products of good quality within 14 days, not counting the day of purchase. .

A refund of the amount of money for returned quality goods must be made by the seller based on the consumer’s application no later than three days from the date the consumer submits the corresponding request.

Last post... what is this anyway? More precisely, not what, but why is this here? There was only a question about a refund... the buyer does not have such a right.

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Return of spare parts

The Law “On the Protection of Consumer Rights” and Article 502 of the Civil Code of the Russian Federation describe, among other things, the rule for the return of auto parts. They are not included in the list of goods that cannot be exchanged for a similar product or money, therefore they are subject to both the deadlines established by law (up to 14 days from the date of purchase) and the procedure for the actions of the seller and buyer.

Despite the unambiguous interpretation of the laws, the return of spare parts is a problem that many face. Often the seller simply refuses to return, explaining this internal rules trade organization. However, auto parts, even if they are in good condition, can be returned to the store provided that they have not been used. It is advisable to keep the product packaging and receipt.

According to the law, the issue can be resolved by drawing up a claim and filing a complaint with consumer protection authorities. In this case, the process will be delayed. As an alternative, it is possible to exchange the part for the one the buyer needs.

Consult legal aspects You can ask questions about returning spare parts on the Pravoved.ru portal. Qualified specialists will provide you with necessary information by phone or online.

Legal advice on Russian legislation

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Returning an item that was incorrectly selected by the manager

Good afternoon We bought auto parts (ball and hub) for a Ford car at the Avtolavka (Avtodog) store in Lyubertsy, Moscow region. The manager himself selected everything according to his program according to the documents for the car. We paid for the spare parts and picked them up and delivered them one day later. Show in full

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I am an LLC selling auto parts in Bratsk, Irkutsk region. The client purchased a carburetor, installed it on the car himself, and decided to return it with a written complaint consisting of literally two sentences - it does not work. Show in full

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Hello! Did I understand correctly that any auto part can be returned to the store if it is simply not useful?

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They don’t want to replace a defective auto part under warranty

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Are auto parts returnable?

Good afternoon, guys. Evgeny Volkov is in touch.

Today we will look at the question of whether auto parts can be returned. This question arises very often among car owners.

Why? Well, look here. Let's take myself as an example. Here I am the owner of a Mitsubishi car. Reliable car, by the way.

When driving over bumps, speed bumps, etc. An unpleasant grinding sound, similar to a crunch, was heard from the front of the car.

I went to the chassis diagnostics, where the problem was found - the front stabilizer bushing.

Based on the diagnostic results, I was eventually asked to change the rear stabilizer bushings, the front control arm silent blocks, as well as the front stabilizer struts and bushings.

I went to a store that sells auto parts for foreign cars and purchased all the above parts because they were in stock.

Now, let's imagine the situation. Let’s say, after purchasing spare parts, I decided that the “back” of the car is already in order and I won’t change anything in the chassis for now, but will only update the “front” in order to eliminate the annoying crunching and grinding noise when driving over bumps and irregularities.

Thus, I didn’t need the rear stabilizer bushings at the moment, but I spent my money on them and, since I didn’t need the rear stabilizer bushings, I naturally wanted to return the auto parts to the store “as unnecessary” and get it back from the seller is my money.

So, what do you think - are auto parts returnable?

To answer this question, you should carefully read the contents of Art. 502 of the Civil Code of the Russian Federation

1. The buyer has the right, within fourteen days from the date of transfer of non-food goods to him, if more long term not declared by the seller, “exchange the purchased product” at the place of purchase and other places announced by the seller for a similar product of a different size, shape, dimension, style, color or configuration, making the necessary recalculation with the seller in case of a difference in price.

If the seller does not have the goods required for exchange, the buyer has the right to return the purchased goods to the seller and receive the amount of money paid for it.

The buyer's request for an exchange or return of goods must be satisfied if the goods have not been used, their consumer properties are preserved and there is evidence of their purchase from this seller.

2. The list of goods that are not subject to exchange or return on the grounds specified in this article is determined in the manner established by law or other legal acts.

To begin with, we open the Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 “On approval of the Rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirement to provide them free of charge for the period of repair or replacement of a similar product, and a list of non-food products of adequate quality , which cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration."

In this resolution we look through the List, the name of which I have highlighted in red, to see whether auto parts are included in the specified List.

Just, damn it, friends - really read this one yourself normative document, and not stupid excerpts from it on all sorts of sites.

In fact, let's take the first three sites I came across

Did you notice what I highlighted in these screenshots with a yellow fill? Everywhere it is written that auto parts are not included in the List of goods that cannot be returned or exchanged. Do you believe this?

Well, of course - after all, on the first screenshot site, even an associate professor at some law institute himself wrote this!

How can you not believe him, Evgeny?

Well, let me show you that what is written on many sites and highlighted in yellow in the screenshots above is not entirely true. Look what is shown in the picture below

That's right, this is a car engine. The complete car engine can be purchased at a car dealership or made to order. So, let's go back to the List... Look at point 10

10. Cars and motorbikes, trailers and numbered units for them;

Is the engine a numbered unit? Epic!! ?

Is the engine a car part? What is an auto spare part from a legislator’s point of view?

The legal definition of this term is Russian legislation I didn't find it. Therefore, for me this is the same spare part for a car as, for example, the same stabilizer bushing.

And, of course, if you bought an assembled engine, and then suddenly decide to return it or exchange it for a similar one, you are in for a bummer, because the engine, being a car spare part and a license plate unit, is included in the List of Goods of Good Quality that cannot be returned or exchanged . That's it.

From here conclusion: Auto parts of proper quality (with the exception of auto parts recognized as numbered units) can be exchanged or returned in the manner and under the conditions provided for in Article 502 of the Civil Code of the Russian Federation.

It seems that in theory everything works out simply, right? How are things going in practice?

But here everything is a little different. Many auto parts stores establish and prescribe their own Rules for the return and exchange of auto parts for customers.

Here, for example, is what is indicated on the website of one well-known auto parts store:

I scratched a car part, tore off the label... I no longer have the right to exchange it... What the hell? What nonsense?

How can I determine that this or that auto part (for example, non-original, but supposedly suitable for my car) really fits my car?

Absolutely right - I will open the original packaging (box or bag), tear off the label so as not to interfere, and after that I will try the part on the car, try to install it on my own or with the help of car service specialists. And only then will I make a conclusion about whether the auto part is right for me.

However, if we proceed from the logic of the auto parts store, in order for the Buyer to have the right to return the auto part, he must buy it, look at it through the transparent bag in which the auto part is sealed, and then, without opening the packaging, somehow magically understand after a while that that the purchased auto part is, in fact, not suitable.

But this is nonsense!

The buyer will definitely open the bag with the auto part, try to install the spare part on his car, and only after that will he understand whether the purchased auto part fits his car.

Let's use the Russian Law “On the Protection of Consumer Rights” to help. It specifies two options for returning goods: inadequate and of proper quality.

Regarding the return of goods (auto parts) of inadequate quality, see Article 21 of the above-mentioned Law

1. If the consumer discovers defects in the product and submits a demand for its replacement, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is obliged to replace such goods within seven days from the date of presentation of the specified demand by the consumer, and if additional verification of the quality of such goods by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is necessary - within twenty days from the date of presentation of the specified demand.

If the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) at the time of presentation of the demand does not have the goods necessary for replacement, the replacement must be carried out within a month from the date of presentation of such demand.

In the regions of the Far North and equivalent areas, the consumer’s demand for replacement of goods is subject to satisfaction upon his application within the time required for the next delivery of the corresponding goods to these areas, if the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) does not have the necessary to replace the goods on the day of presentation of the specified request.

If it takes more than seven days to replace a product, at the request of the consumer, the seller (manufacturer or an authorized organization or an authorized individual entrepreneur), within three days from the date of presentation of the request to replace the product, is obliged to provide the consumer, free of charge, for temporary use for the replacement period, a durable product that has these same basic consumer properties, ensuring its delivery at your own expense. This rule does not apply to goods, the list of which is determined in accordance with paragraph 2 of Article 20 of this Law.

2. Products of inadequate quality must be replaced with new product, that is, for a product that has not been used.

As for the return and exchange of auto parts of proper quality, this issue is addressed in the Law “On the Protection of Consumer Rights” in Article 25

1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration.

The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.

An exchange of non-food goods of appropriate quality is carried out if the specified goods has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or another document confirming payment for the specified goods. Author of the article: Evgeniy Volkov, practicing lawyer, https://evgeniyvolkov.ru. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

2. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product.

By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale.

Did you notice the phrase highlighted in dark red?

That's it. In the Law “On the Protection of Consumer Rights”, “was not in use” means that the auto part was not in use. Agree, there is a difference between “the auto part was installed on the car” and “the auto part was used.”

Now you understand why all these Rules for the return and exchange of auto parts, which are written by auto store owners, have nothing to do with legislative regulation question?

A refusal to exchange auto parts can occur only if there are no conditions for return or exchange provided for by law.

Regarding spare parts it will look like this: spare part should not be in use, its presentation should be preserved, that is, when trying to install it, you do not need to hit it with a hammer, break the threads, bend it, etc., you just need to be careful when installing the purchased auto part on the car.

To return auto parts to the store, you will need a sales receipt or cash receipt, as well as any other documents confirming payment for the auto parts.

In the absence of the above documents, witness testimony confirming the fact of purchase and payment for this auto part is also quite suitable.

Attention: I do not provide consultations over the phone on the issues outlined in the article, as I do not specialize in consumer protection issues. The article sets out my vision of the issues raised in the content of the article.

evgeniyvolkov.ru

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The above Sales Rules do not deprive the consumer of the rights given to him by Article 25 of the Law on the Protection of Consumer Rights (hereinafter: the Law), according to paragraph 1 of which “the consumer has the right exchange non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, dimensions, style, color, size or configuration.

The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

The list of goods that are not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.” There is no such product in the List, which means the consumer has the right to demand an exchange.

According to paragraph 2 of the same article " in case a similar product absent on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand return amount of money paid for the specified product. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product.

By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale."

Translated into Russian, if certain shortcomings were agreed upon with the consumer, and the return is made not in accordance with paragraph 1 of Article 18 of the Law with the presentation of a refund for goods of inadequate quality and for the defect specified by the seller, but in accordance with Article 25 of the Law , then, to the extent not specified by the seller, the product is considered to be of good quality and the consumer, when presenting a primary demand, has the right to demand only an exchange for another similar product that is suitable in size, and only in case of its absence, demand a refund. In your case, the consumer immediately submitted a demand for a refund, which the Law does not provide for. The prospects for a claim for the buyer in the event of failure to present a preliminary demand for the exchange of goods are obvious (not in his favor).

But to keep the client, meet him halfway. It is quite possible that he will bring two or three more if they treat him appropriately. Your business will only benefit from this, and you will still sell this spare part to someone else.

P.S. Don't forget to rate the answer and choose the best. Thanks in advance.

Good afternoon. I was interested in your answer “The above Sales Rules do not deprive the consumer of the rights given to him by Article 25 of the Law on the Protection of Rights...” to the question http://www.. Can I discuss this answer with you?

Due to the growing demand for cars in Russia, the number of stores selling auto parts has also begun to grow. Very often we have to deal with unscrupulous sellers who refuse to accept back low-quality auto parts or those that do not fit, counting on the fact that the buyer will not go to court over a small amount of money paid for the auto part. However, these cases are regulated, and it is very important to know your rights and be able to defend them. In this article we will talk about how to protect consumer rights when purchasing auto parts and how to return low-quality auto parts.

Failure to provide the buyer with complete information about the product

The law obliges the seller to provide the buyer with all complete and reliable information about the product in Russian. If this rule is not complied with, the buyer may refuse to purchase, and if the product has already been purchased, he has the right to refuse the product and return his money for it.

Thus, if you bought a car part, but did not find information in Russian about its characteristics, or it did not suit you for this reason, you have the right to return it and take your money.

Return of auto parts of proper quality that do not fit in size, color or other characteristics

Article 25 of the Law states that the buyer has the right to proper quality, if it does not match the color, size and other parameters, within 14 days from the date of purchase.

When making a claim, refer to the fact that the auto part is not suitable in size, configuration, size, shape or color. If you refer to the fact that you simply don’t like the auto part, you can get a refusal, which will be completely legal. If more than 14 days have passed since the date of purchase, the seller also has the right to refuse you. In this case, the product must not be in use: its presentation, factory labels, and seals must be preserved. If you have already used the product, it is no longer possible to return it in proper quality.

When contacting the seller, you must have a document in hand confirming the fact of purchasing the goods from this seller - a sales receipt or a cash receipt. If you have lost your receipt, you can refer to witness testimony if you were not alone at the time of purchase. However, in this case, it will be more difficult to convince the seller that you are right, so keep receipts and labels on the goods.

The seller has the right to offer you a spare part of a different size, color, or configuration. A refund for a product is possible only if at the time of your request the seller does not have a similar product.

The seller is obliged to return the money for goods of proper quality within three days. When returning auto parts to the seller, draw up a document with the seller's signature and date, and keep this paper until you receive the money in your hands. If the seller refuses to sign this act of transferring the goods to him, certify it with the signatures of two witnesses.

Purchasing auto parts from a catalog, to order, or other remote means

Buying auto parts from a catalog or to order is not uncommon these days. Therefore, it must be remembered that on the basis of clause 4 of Art. 26.1. According to the OZPP Law, you have the right to refuse it at any time before the goods are delivered to you. If you have already received the goods, you can refuse it within 7 days. However, the seller has the right to charge you the shipping costs for the item you returned.

Return of auto parts of inadequate quality

The return of goods of inadequate quality is regulated by Article 18 of the Law “OZPP”. In accordance with the law, you have the right to demand gratuitous elimination of a defect in a spare part or reimbursement of the costs of eliminating the defect yourself or by third parties, replacement of a low-quality spare part with a similar or different brand with recalculation of the purchase price, as well as a refund of money for a low-quality spare part.

Terms for returning auto parts of inadequate quality

If the manufacturer has established a warranty period for an auto part, the seller does not have the right not to accept the goods within this period. Therefore, if you find any shortcomings in the purchased product, study the service documentation and product packaging.

If the warranty period for the auto part is not provided by either the manufacturer or the seller, then on the basis of clause 1 of Art. 19 of the Law “OZPP” you have the right to make claims to the seller within two years from the date of purchase of the goods.

However, if the product is not under warranty, you will have to conduct an examination of the auto part at your own expense to prove to the seller that the defects in the product were not your fault and before the time of purchase. To do this, you need to contact an independent expert or service center, and with their conclusion, make claims to the seller.

If you receive a refusal from the seller to satisfy your demands, then the last resort remains - the court. The statement of claim requires an expert opinion and a check for the examination carried out using your money. The seller will return you not only the cost of the low-quality auto part, but will also reimburse the cost of the examination.

The legislation in force in the Russian Federation determines that auto parts belong to the category of goods that can be exchanged or returned back to the store.

At the same time, it should be noted that the buyer has the right to refuse even those auto parts that meet quality standards, and not just low-quality products.

How can I legally return auto parts back to the store?

According to the standards in force on the territory of the Russian Federation and presented in Federal law“On the Protection of Consumer Rights”, automobile spare parts fall into the category of goods that can be exchanged or returned on the following grounds:

• if the spare parts do not suit the buyer in size, dimensions, characteristics, shape, configuration;
• if less than fourteen days have passed since the purchase of auto parts, and the countdown starts from the day following the next one from the purchase. The auto parts store has the right to independently specify the time frame for returning quality parts, but they cannot be less than fourteen days;
• if the spare parts are found to be defective or defective. Here the deadline for filing a refund application increases and is equal to warranty period details.

The buyer has several options for exchanging or returning goods:

• the buyer has the right to exchange the unsatisfactory part for a similar auto part with the required parameters;
• if there are no auto parts of similar price and characteristics in the warehouse, then the buyer can agree with the seller to wait for the parts he needs to arrive at the warehouse with a subsequent exchange;
• the seller can recommend to the buyer similar spare parts of other brands and at a different price with the cost recalculated up or down, and the buyer has the right to agree or refuse this offer;
• If the buyer does not agree to exchange the goods, he can demand the seller to return cash spent on details in full.

The buyer must remember that goods of good quality that he returns to the store must be in salable condition and not in use. At the same time, as for auto parts, the buyer has the right to open the packaging and “try on” the part on his car, this will not be considered exploitation, but at the same time he must keep the packaging and bring it along with the product to the store if it does not fit.

The seller will accept such a part, even if the integrity of the packaging is damaged. In addition, it must be remembered that in order to return car parts, the buyer must have a document confirming the purchase, for example, a cash receipt or witness statements.

The same rules apply to the return of auto parts of inadequate quality, the only thing here is that it is necessary to carry out several additional procedures, namely:

• The buyer must fill out an application for the return of defective goods, indicating all the defects that were identified by him.
• the seller conducts an examination, which confirms the fact of a factory breakdown or the buyer’s fault.
• The buyer has the right to independently submit the part for an independent examination. If, as a result of the examination, it turns out that the breakdown is a consequence of a manufacturing defect, the seller is obliged to compensate in full the costs incurred by the buyer to pay for the examination.
• If the examination confirms the presence of a manufacturing defect or defect, the buyer can count on a return or exchange of the goods.

In what cases can a car part not be returned to the point of sale?

By current legislation In the Russian Federation, the buyer has the right to return any automobile parts to the store with the exception of “numbered” parts, for example, an engine.

How can I get money for a purchased auto part that was later returned for personal reasons (it didn’t fit)?

If the buyer decides to return an unsuitable or defective part for the car, and the seller refuses to accept it from him and return the money or make an exchange, then the buyer can send a written claim to the store or immediate supervisor.

Moreover, he can bring it personally to the store and demand that confirmation of acceptance of the claim be placed on the second copy, and he can also send the claim by mail by registered mail with notice.

If after thirty days the store does not respond to the buyer’s complaint, the latter may file a claim with the consumer rights protection society. If a positive result is not achieved even after contacting the consumer protection society, then the buyer must go to court.